Advice and answers from the Hely Team
General information about Hely cars
Useful information about our cars before you hit the road
On the road with an e-car
For all your your questions about our e-cars. Do you have a question about a specific model? Please scroll down for all our different e-cars.
On the road with a gasoline car
FAQ about petrol cars
(E-)bikes & Cargo bikes
Find more information about our cargo bikes, regular and e-bikes
Reservations
Find more information about reservations
Parking
Find more information about parking
Bad luck and unexpected issues
What to do in case of an emergency or bad luck during your ride, read all about it in this chapter
Costs & invoices
Information about invoices, packages and rates
Hely app
Find the articles about the app, and where and how to download Hely.
Account & Onboarding
For all your questions concerning your Hely account and the onboarding
Location and hub information
Specific hub information can be found in this collection
Requirements
Read all about the requirements to join Hely
Contact
You can't find the answer to your question? There are multiple ways to contact us!
Transferhub
Here you can read more about our business transferhubs like Utrecht Centraal