FAQ

General information about Hely cars

Useful information about our cars before you hit the road

8 articles in this collection
Written by Jusie, Lize, and Team Hely

On the road with an e-car

For all your your questions about our e-cars. Do you have a question about a specific model? Please scroll down for all our different e-cars.

30 articles in this collection
Written by Jusie, Lize, and Team Hely

On the road with a gasoline car

FAQ about petrol cars

12 articles in this collection
Written by Jusie, Lize, and Team Hely

(E-)bikes & Cargo bikes

Find more information about our cargo bikes, regular and e-bikes

13 articles in this collection
Written by Team Hely and Jusie

Reservations

Find more information about reservations

4 articles in this collection
Written by Jusie and Team Hely

Parking

Find more information about parking

5 articles in this collection
Written by Jusie and Team Hely

Bad luck and unexpected issues

What to do in case of an emergency or bad luck during your ride, read all about it in this chapter

10 articles in this collection
Written by Lize, Jusie, and Team Hely

Costs & invoices

Information about invoices, packages and rates

11 articles in this collection
Written by Jusie and Team Hely

Hely app

Find the articles about the app, and where and how to download Hely.

3 articles in this collection
Written by Team Hely and Jusie

Account & Onboarding

For all your questions concerning your Hely account and the onboarding

17 articles in this collection
Written by Jusie and Team Hely

Location and hub information

Specific hub information can be found in this collection

7 articles in this collection
Written by Team Hely, Jusie, and Lize

Requirements

Read all about the requirements to join Hely

6 articles in this collection
Written by Team Hely, Lize, and Jusie

Contact

You can't find the answer to your question? There are multiple ways to contact us!

1 article in this collection
Written by Jusie