At Hely there are no extra costs besides the hourly rate and optional package costs (only with a Flow package). However, in some cases we give surcharges. With this we want to ensure that everyone can enjoy a clean and safe vehicle for as long as possible.
Although we'd rather not, in the following situation we might invoice surcharges.
Fine | Cost |
Returning the car too late after reservation | Surcharge of 1.5x the usage rate |
Returning the car too late with the result of the next person not being able to start their rental on time or at all | €50 |
Administrative costs fine | 17,50 |
Returned car with tank less than 1/3 full or not connected to charging station | €25 |
Leaving vehicle behind with open windows or doors | €50 |
Leaving vehicle unlocked after or during rental | €50 |
Losing the charging card or fuel card | €50 |
Losing the chain lock | €50 |
Leaving the car filthy | €25 |
Leaving the car filthy and professional cleaning needed | €125 |
Smoking in a Hely vehicle | €100 |
Causing an empty 12V battery, for example by leaving the lights or the power on | €150 |
Service ride, for example picking up a wrongly parked vehicle | €150 |
Theft of a city bike due to negligence | €150 |
Theft of an ebike due to negligence | €250 |
Towing costs in case of for example incorrect parking or causing an empty battery | €250 + possible parking ticket(s) |
Taking the car abroad without permission | €250 |
Removing Hely stickers of a Hely vehicle | €500 |
Losing the charging cable | €500 |
Losing the car key | €500 |
Transporting dangerous substances | €500 |
Fraud with fuel card or charging card | €500 + fuel/charging costs |
Letting another person drive in the car or on the scooter or (e)-bike (Please note: This is explicitly prohibited due to insurance) | €500 |
Filling the Hely vehicle up with the wrong fuel | €1000 |
Driving under influence | €1000 |
Unauthorized (additional) driver without Hely account | €1000 |
Driving a vehicle without valid driving license | €1000 |
Sharing an account, password with third party/parties | €1000 |
! Is it not possible to return the car to it's designated Hely parking spot? Then call Hely customer support 085 001 2126.