Our e-bikes have been equipped with AXA Bluetooth locks. They don't work with a code or key; the Hely app is all you need. Below we'll explain how these new locks work and we'll demonstrate in a short clip.

Unlock bike: 

  1. Make sure you've turned on the Bluetooth and GPS on your phone.
  2. Press the green lock icon in the Hely app. The lock will now open automatically! 

Lock bike: 

  1. Press the red lock icon in the Hely app to start closing. 
  2. Now manually close the lock completely, and don't forget to attach the chain lock. All done! 

Watch our instruction video here: 

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