Costs & payment

9 articles in this collection
Written by Team Hely and Jusie

Where can I find my invoices?

In your email inbox, for now. You'll be able to see them in the app in a little while.

Written by Jusie
Updated over a week ago

Under which name does Hely issue the payments?

Mobility Solutions & Services B.V. or Mollie's eCurring

Written by Jusie
Updated over a week ago

How do I pay for my rides?

Monthly by direct debit.

Written by Jusie
Updated over a week ago

What are the prices of a Hely GO and Hely FLOW package?

At Hely you can choose between two packages: Hely GO and Hely FLOW. That way you'll always have a package that suits you needs.

Written by Team Hely
Updated over a week ago

Are there any surcharges or fines given by Hely?

A good neighbour is worth more than a distant friend. Please leave the car neat, drive responsible, and leave the car with a full tank.

Written by Team Hely
Updated over a week ago

Can I switch between Hely GO and Hely FLOW?

Yes, you can! You can easily do it yourself in the Hely app.

Written by Team Hely
Updated over a week ago

What are the main changes to the Hely prices as from September 15th?

Besides the fact that you can now opt for a package of €0 per month or an upgrade, these things are also good to know:

Written by Team Hely
Updated over a week ago

Why do I pay when my vehicle is parked?

This is because the vehicle still remains exclusively available to you.

Written by Jusie
Updated over a week ago

Can I pay for someone / can someone pay for me?

Afraid not. The name on the Hely account must correspond with the name on the driving license and bank account.

Written by Team Hely
Updated over a week ago