FAQ

Bad luck and unexpected issues

What to do in case of an emergency or bad luck during your ride, read all about it in this chapter

Lost and found objects

The vehicle was stolen during my rental. What do I do?

Hely doesn't connect with the servers

I can't access the parking lot or garage

I left the lights on

The car won't open, what can I do?

The battery of my e-bike is empty, what can I do?

I have a flat tyre, what can I do?

I can't unlock my bike

My bike is gone, now what?