Heron uses your clinic’s operating hours to decide when calls should be routed to staff and when Heron should step in automatically. This ensures patients are always looked after — even outside business hours.
🔎 Why Business Hours Matter
During open hours, Heron acts as overflow support and handle calls alongside staff, when they are busy or unavailable.
During after-hours, Heron answers calls directly, provides key information, and captures inquiries for next-day follow-up.
Having accurate hours prevents missed calls and creates a consistent patient experience.
⚙️ How to Configure Business Hours
Go to Heron Dashboard → Settings → Clinic Details.
Enter your operating hours for each weekday.
Note that you can add customized hours for each day.
Save changes — they’ll take effect immediately.