Configuring your Heron account
Guide to help clinics set up and configure their Heron account.
By Support1 author13 articles
Creating your Custom FAQs Document
Choosing your clinics AI voice
Configuring your Heron Prompt
Setting your business hours
Managing your notifications
Inviting your team to Heron
Configuring language options (multi-language support)
Support by plan tier (SLA time)
How to test your Heron setup before going live
Setting up emergency calling (trigger words)
Urgent care handling after hours
Handling mental health calls (explicit callouts only)
Settings training video