Configuring your Heron account
Guide to help clinics set up and configure their Heron account.
By Support1 author14 articles
- Creating your Custom FAQs Document
- Choosing your clinics AI voice
- Configuring your Heron Prompt
- Setting your business hours
- Managing your notifications
- Inviting your team to Heron
- Configuring language options (multi-language support)
- Support by plan tier (SLA time)
- How to test your Heron setup before going live
- Setting up emergency calling (trigger words)
- Urgent care handling after hours
- Handling mental health calls (explicit callouts only)
- Settings training video
- Adding pharmacies to your clinic