Notifications keep your clinic team in the loop about everything happening in Heron — from new patient inquiries to system updates. Configuring them properly ensures the right people get the right alerts, without overwhelming your inbox.
🧩 What You Can Configure
Notification Channels
Decide where you’d like updates delivered:In-App → pop-up notifications inside Heron.
Email → updates sent to your inbox.
Browser → push notifications while you’re working in your browser.
Notification Types
For each channel, choose the alerts that matter most to you:New inquiry
Inquiry assigned to you
Inquiry status change
Inquiry reassignment
Patient note added
Inquiry completed or archived
System alerts (maintenance or service updates)
PMS sync events
👉 With tailored notifications, your team stays on top of patient inquiries and system updates — without drowning in alerts.