🗣️ Why Language Support Matters
Every patient deserves to feel understood. With multi-language support, Heron can:
Answer calls and guide patients in their preferred language.
Build trust with older or migrant patients who may feel more comfortable in their native tongue.
Ensure important details (like bookings or cancellations) are never lost in translation.
This makes your clinic more accessible while reducing the burden on staff to handle language barriers.
⚙️ How Setup Works
When you complete your onboarding form, you’ll be asked to select your preferred language options:
Identify patient needs → Choose the languages most relevant to your community.
Enable during onboarding → Tick the boxes in your setup form — these preferences flow directly into Heron.
Test sample calls → During onboarding, place test calls to confirm the tone and accuracy.
Customise phrases → Add translations for clinic-specific terms (e.g., service names, practitioner names).
✅ Best Practices
Start with English + one secondary language to keep workflows simple.
Only enable languages that are relevant to your patient population.
Review your scripts and FAQs in each enabled language to ensure accuracy.
Provide translations for clinic-specific terms so patients hear familiar words (e.g., “Pap smear,” “ACC claim”).
👉 With multi-language support, Heron helps every patient feel welcome and understood — while your team focuses on delivering care.