Every clinic has different needs. Whether you’re a small practice with occasional questions or a large multi-site operation needing priority help, Heron provides the right level of support to match your plan.
📋 Support by Plan
Essential Plan ($349/mo)
Support Type: Standard
Availability: Business hours support (Mon–Fri, 9am–5pm local time)
Response Time: Within 1 business day
Channels: Email + in-app support
Best for small to medium clinics with routine support needs.
Plus Plan ($649/mo)
Support Type: Priority
Availability: Extended support (Mon–Fri, 8am–8pm local time)
Response Time: Same business day for most issues
Channels: Email, in-app support, and call-back requests
Best for medium to large clinics that need faster response and more direct assistance.
Premier Plan ($1349/mo)
Support Type: Premium
Availability: 24/7 support, including weekends and holidays
Response Time: Immediate triage, with critical issues handled within 1 hour
Channels: Dedicated support line, priority email, and in-app support
Best for large clinics and multi-site practices that require guaranteed uptime and around-the-clock assistance.
✅ Best Practices
Always use the in-app support button for the fastest resolution.
For urgent issues, Premier clinics should use their dedicated support line.
Keep your clinic contact details updated so we can reach the right person quickly.
Access our Help Center for updated articles on frequently asked questions.
👉 Heron support scales with your clinic — from reliable standard support to 24/7 premium coverage, so you can focus on care while we keep your front desk running smoothly.