Hello, This is Digital Asset Robo-advisor HEYBIT.
The management fee and early termination fee automatically charged when you start operating and terminating the BE bot have been refunded at 13:10(SGT) on January 31st (Tuesday).
According to our changed Fee Policy,
we decided to refund some of the fees already received, and you can check the details of the payment on the bots in operation or terminated.
Please refer to this article for the changed fee policy.
Customers who have already unregistered from website cannot be refunded.
If you deleted BE bot after termination, please contact the customer center after creating BE bot.
BE strategy's fee policy is designed to analyze various financial products and receive fees for product operation,
but we would like to refund the fee in order to be together with the long-term investment of customers who believed and trusted HEYBIT.
Thank you for your unwavering trust.