HeyMax automatically deletes accounts that remain inactive for 12 consecutive months. Inactive means no activity such as browsing, shopping or transacting during that period.
How can I ensure my account remains active?
How can I ensure my account remains active?
As long as you're actively engaging with HeyMax at least once every 12 months, your account remains secure. Simply continue using HeyMax as normal, any of the following activities will keep your account active:
Browse the app (E.g. Exploring merchants, comparing card rewards)
Shop and Earn (E.g. Making transactions through HeyMax partners)
Redeem rewards (E.g. Using miles for redemptions or claiming vouchers)
In short: any time you open the app and do something, your activity counter resets. The only thing that doesn't count is background card transactions that happen automatically without you opening the app.
What happens if I don't use HeyMax for 12 consecutive months?
What happens if I don't use HeyMax for 12 consecutive months?
Your account will be marked as inactive and permanently deleted, with all Max Miles forfeited. You'll receive reminder emails at 60 days, 7 days, and 3 days before deletion to give you multiple opportunities to reactivate your account.
How will I be notified if my account is at risk of becoming inactive?
How will I be notified if my account is at risk of becoming inactive?
We’ll send you multiple reminders leading up to the 12-month mark:
2 Months Before: Reminder Email
1 Week Before: Reminder Email & Push Notification (if opted in)
3 Days Before: Urgent Reminder Email & Push Notification (if opted in)
Can I reactivate my account after my miles have expired?
Can I reactivate my account after my miles have expired?
No — after 12 months of inactivity, your account and data will be permanently deleted.