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Index: Questions on HeyMax Chocolate Finance card
Index: Questions on HeyMax Chocolate Finance card

More questions on HeyMax Chocolate Finance card

V
Written by Vinit Nair
Updated today

HeyMax has partnered with Chocolate Finance to award you with Max Miles on their Chocolate Debit Visa card (also known as Chocolate card).

Introduction to using Chocolate Visa Debit card on HeyMax

What is the partnership between Chocolate Visa card and HeyMax about?

We’ve partnered with Chocolate Finance to offer you 2 Max Miles for every S$1 spent on almost anything, anywhere, up to your first S$1,000 spend each month on Chocolate Visa Debit Card. After that, you’ll keep earning 0.4 Max Miles per S$1. Whether you're spending locally or overseas, you’ll be collecting rewards with almost every tap when you pay with your Chocolate Visa Debit Card!

Learn more about the Chocolate Visa Card here.

What is Chocolate Finance?

You may find out more about Chocolate Finance on their website at : https://www.chocolatefinance.com/. Chocolate Finance support is available at Chocolate Finance app


Adding your Chocolate Visa Debit card to HeyMax


How do I add my Chocolate Visa Debit card to HeyMax?

In the Chocolate Finance app,

  1. Sign up for a Chocolate Finance account.

  2. Once you have funded their account with money, you can issue a Chocolate Visa debit card through the Chocolate Finance app.

Proceed to the HeyMax app,

  1. Sign up for a HeyMax account

  2. Login to HeyMax and click on "My Cards" tab

  3. Click "Add Cards", then search and select Chocolate Card

  4. Proceed with the linking process

    1. Proceed with the Step 1: Link Chocolate card with HeyMax

    2. Proceed with Step 2: Verify your card

      1. A temporary $0.01 verification charge will be made to your card and will be refunded within 14 days

  5. Congratulations! Your Chocolate Card is now linked, and you can start earning Max Miles on your linked Chocolate Card

Encountering issues verifying your Chocolate Visa Debit Card on heymax?

Kindly try to verify your Chocolate Visa Debit Card again as follows

In the Chocolate Finance app,

  1. Ensure your Chocolate Visa debit card is not frozen

  2. Ensure there is sufficient SGD 1 card balance in your Chocolate Visa debit card

Proceed to the HeyMax app,

  1. You may click on "Try again to verify card"

If your Chocolate Visa Debit Card is not frozen/is active and has a balance of SGD 1 or greater, but you’re still seeing one of these error messages, here’s what it means:

  • "Waiting for Visa’s response" or "Oops, looks like this card is already linked"
    We’re aware of these errors and are actively working with VISA to resolve these issues and expect everything to be sorted within a week. Thanks for bearing with us — you’ll be able to link your card smoothly very soon!

    If the issue persists, feel free to reach out to HeyMax support by submitting a Card Linking Support ticket. We’re here to help! 💬

Will I earn Max Miles for transactions I made before linking my Chocolate card with HeyMax?

No, you will not earn Max Miles for transactions on your Chocolate card before linking to HeyMax. You will only earn Max Miles after the time of linking your card with HeyMax.

What happens if I unlink my card with HeyMax?

If you unlink your card with HeyMax, you will stop earning Max Miles. However, you will retain the Max Miles you've earned so far.

Can I add multiple Chocolate cards to my HeyMax account?

Each HeyMax account can only have one linked Chocolate Card. If you unlink your Chocolate Card and link a card again, the remaining bonus spend will not be reset.

The bonus cap of SGD $1,000 will apply for every HeyMax account.

I've replaced my Chocolate Card, what do I do?

If you've replaced your Chocolate card, please unlink the card from HeyMax, apply for a new Chocolate card on Chocolate Finance and link your new Chocolate card to HeyMax. Your bonus cap of SGD $1000 will not be reset.

Is my Chocolate finance card linked to my HeyMax account?

  1. Go to "Cards" in HeyMax App

  2. Click on Chocolate Visa Debit Card

  3. Check if you have verified your card. If not, please verify your card to start earning Max Miles

  4. Once verified, you will start earning Max Miles on your Chocolate card spends

When will my verification charge of $0.01 be refunded?

HeyMax triggers the refund immediately after the verification is complete. However, it will take up to 14 days for the refund to be reflected on your Chocolate Finance account balance.


Earning Max Miles from Chocolate Visa Debit card transactions

Tracking and Viewing Max Miles

Where can I track my earned Max Miles from my Chocolate card transaction?

  1. Go to Cards tab in HeyMax app

  2. Click on Chocolate Visa Debit Card

  3. Transactions and Max Miles earned are mentioned there

Earning Max Miles

How many Max Miles do I earn from Chocolate card transactions?

You earn 2 Max Miles per SGD spent on your first SGD $1,000 spent each calendar month. After hitting the spending cap, you will earn 0.4 Max Miles per SGD without limit on card spend.

How are Max Miles calculated for Chocolate card transactions?

You will earn 2 Max Miles per SGD spent on your first S$1,000 spent each calendar month, and 0.4 Max Miles per SGD thereafter on relevant MCCs.

From 1 March 2025, Max Miles earned on valid transactions will be calculated on a transaction basis and rounded up to the nearest 1 decimal point. Transactions below $0.50 will not earn Max Miles on the Chocolate card.

Example: If you make a payment of S$8.44 with a merchant with a non-blacklisted MCC, you would earn 8.44 * 2 = 16.9 Max Miles (rounded up from 16.88).

The S$1,000 bonus spend cap applies at a account level, so linking a different or multiple Chocolate Finance cards to your current HeyMax account will not reset the bonus spend cap.

When does my SGD $1000 cap for earning 2 Max Miles per SGD reset?

2 Max Miles per SGD cap resets to $1000 on the first day of each calendar month. Any unused balance will not carry over to the next month.

Why are my Max Miles earned from Chocolate card transactions still pending? How long until they are approved?

Your Max Miles will be tracked as pending as soon as the payment is charged to your card. Once the payment has settled, typically within 7 to 10 days, the Max Miles will be awarded and available on your HeyMax account.

What happens to my Max Miles if my Chocolate card transaction is refunded?

If your Chocolate card transaction gets refunded, the corresponding Max Miles transaction will be rejected or deducted.

In the case of a partial refund, only the proportional amount of Max Miles will be deducted.

Exclusions and Eligibility

Which transactions are excluded from earning Max Miles on my Chocolate card?

Almost all payments using a HeyMax-linked Chocolate card are eligible to earn Max Miles.

However, Chocolate Visa Debit card transactions at the following merchants and Merchant Category Codes (MCC) are excluded from earning Max Miles.

At the following merchants

  • Wallet top ups such as EZ-LINK / SimplyGo wallet

At the following MCC:

MCC

Merchant Category Name (MCC)

4829

Money Transfer

6010

Financial Institutions – Manual Cash Disbursements

6011

Financial Institutions – Automated Cash Disbursements

6012

Financial Institutions – Merchandise, Services and Debt Repayment

6050

Quasi Cash – Financial institutions, Merchandise, Services

6051

Non-Financial Institutions – Foreign Currency, Money Orders (Not Wire Transfer), Stored Value Card/Load, Travelers Cheques, and Debt Repayment

6529

Quasi Cash – Remote Stored Value Load – Financial

6530

Quasi Cash – Remote Stored Value Load – Merchant

6540

Non-Financial Institutions – Stored Value Card

Please note, this list may be updated periodically at Chocolate Finance and Heymax's discretion. Chocolate Finance and HeyMax reserve the right to exclude certain merchants or merchant categories at their sole discretion.

Can I use my Chocolate card on payments at AXS?

Chocolate Debit Card can no longer be used as a credit card payment mechanism on AXS. For more details, please review this article in Chocolate finance FAQ: https://www.chocolatefinance.com/faqs?id=can-i-use-the-chocolate-visa-debit-card-on-axs&category=chocolate-card

Can HeyMax reject Max Miles from unusual or suspicious Chocolate card transactions?

The HeyMax and Chocolate Finance partnership is intended for personal use and transactions only. HeyMax and Chocolate Finance reserve the right to monitor and review transactions for any activity that appears unusual, suspicious, or inconsistent with typical personal usage patterns. This includes business transactions. If a transaction is flagged as potentially fraudulent or non-compliant with our policies, it may be declined or subject to further investigation. Any Max Miles issued from such transactions will be clawed back.
For more details, please review the HeyMax Terms and Conditions.

Issues with Earning Max Miles and transactions

Why am I not earning Max Miles on my Chocolate card transaction?

You will not earn Max Miles on your Chocolate card transaction in the following cases:

  1. The Merchant Category Code (MCC) of the merchant is in the exclusion list or wallet top ups such as EZ-LINK / SimplyGo wallet

  2. Your Chocolate card transaction is below SGD $0.50

  3. Bus/MRT transactions will show up only after your Chocolate card is charged at 6 am on the next day

  4. Max Miles are only awarded for your Chocolate card transactions after 11th February 2025 12:00am SGT, when the HeyMax Chocolate Finance campaign was launched.

If none of the above apply, you may reach out to HeyMax support with Chocolate card Max Miles support ticket.

Why am I not earning 2 Max Miles per $1 spent on my Chocolate card?

2 Max Miles per $1 is only awarded up to SGD $1000 in a calendar month. This includes transactions that have not been approved yet and are still in pending. If you notice your Chocolate card transaction spend is less than SGD $1000 in the calendar month, you may reach out to HeyMax support with Chocolate card Max Miles support ticket.

Why were Max Miles reversed from my Chocolate card transactions?

A temporary authorisation hold (usually $1) may be placed on your Chocolate card by a merchant or payment vendor to verify that your account is active and has sufficient funds. Max Miles may be awarded when this hold is applied, but once the hold is released or reversed, the awarded Max Miles will also be reversed.

Why is my foreign currency transaction amount different from what’s shown in the Chocolate finance app?

Yes, you will earn Max Miles on the equivalent SGD amount based on the Visa foreign exchange rate at the time of transaction. For foreign currency transactions, there may be slight discrepancies in the SGD amount shown on HeyMax as opposed to Chocolate Finance app due to the different exchange rate provider we use to calculate the spend. We are working on switching to the same provider so that we can display a more accurate amount.

In the meantime, if there are big discrepancies with the amount of miles you should be issued, please prompt the user to contact human.


Introduction to HeyMax and Max Miles

What is HeyMax and Max Miles?

Max Miles is operated by HeyMax. Max Miles is the most versatile travel reward currency globally, transferrable to 27+ airline and hotel partners, and redeemable for free flights or gift cards

What are Max Miles worth? What can I redeem them for?

Max Miles do not have a fixed value, but can be redeemed in a variety of ways:

1. Transfer at 1:1 ratio to 27 (and growing) airline and hotel partners, with no fees. Depending on your redemption with our partners, this could be worth up to 4-8 cents per mile!
2. Redeem for any flight booking from the airline or booking platform of your choice via our FlyAnywhere program, at 1.8 cents per mile.
3. Redeem for vouchers and gift cards at popular brands.

Do Max Miles expire?

No, Max Miles do not expire.

Can I transfer my Max Miles to another account?

Max Miles are not transferrable between HeyMax accounts.


Issues with Chocolate Visa Debit card

I applied for a Chocolate card and it has not arrived yet.

Please reach out to support on Chocolate Finance app regarding issues with your Chocolate Finance account. Thank you!

What do I do if my Chocolate card is lost or stolen?

Please reach out to support on Chocolate Finance app regarding issues with your Chocolate Finance account. Thank you!

I have an unauthorised transaction on my Chocolate card.

Please reach out to support on Chocolate Finance app regarding issues with your Chocolate Finance account. Thank you!


Trouble linking your Chocolate Finance Card?

I am unable to link my card, unable to verify my card.

No worries — we’ve got you! When you enter your card details, we send them to VISA for verification. This usually happens quickly, but sometimes it can take a little longer, which might trigger one of these messages:

  • “Waiting for Visa’s response”
    We’ve sent your card info to VISA and are just waiting for their reply.

  • “Oops, looks like this card is already linked”
    VISA has verified your card, but there’s a small hiccup on our side getting that confirmation through.

We’re on it! Our team is working to sort this out and get your card linked within XX days. Thanks for your patience!

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