When prompted, click Allow to let Hinterview access your webcam and microphone.
Google Chrome
(Top tip: if this box hasn't popped up, try minimising and maximising the screen, this can sometimes resend the invite!)
Firefox
No pop up? No problem!
If you aren’t prompted, or you have Blocked access in the past, then you can change the settings.
Google Chrome
Click the video camera icon at the right of your address bar in the top right of your screen, select Always allow and then click Done to finish.
Firefox
Click the video camera icon at the left of your address bar in the top left of your screen.
In the permissions section, click the X to unblock both the Microphone and Camera. Once
done, refresh the page.
Safari
Select the red camera icon near the right side of your search bar.
Change the camera & mic access to Always Allow.
Refresh the browser tab (CTRL + R).
Reset camera and microphone:
Open Safari Preferences.
Navigate to Websites.
Go to camera & mic tabs.
Change access to Allow.
Restart Safari.
If non of the above has worked, don't hesitate to contact us via our Intercom web chat or phone us on: +44 (0) 203 621 8082 and we'll get the problem solved straight away!
Find out below how to make sure your camera and video are actually working!