What if a Pro doesn't arrive?
We suggest getting in touch directly with the service provider for any job-related issues. If you are having a tough time reaching them, please get in touch with the Kandua Support team for further assistance.
What if a Pro damages my property?
Please raise the issue with the service provider and aim to resolve it between yourselves. If you would like to raise a formal dispute against the service provider, please email us at escalations@kandua.com.
How does Kandua handle complaints?
Once a dispute has been raised via email (escalations@kandua.com), the Kandua team will conduct an investigation into the matter and provide appropriate feedback.