Skip to main content

Getting started with your Smart SIM (iOS)

Got a new Smart SIM? Follow the steps to check you're set up correctly

Andy Aitken avatar
Written by Andy Aitken
Updated yesterday

πŸ”” This guide is for Smart SIMs only

Installing your Smart SIM πŸ“²

This adds your Honest Smart SIM to your phone so you can start using it.

  1. Open the Smart SIM email you received

  2. Find the QR code and scan the QR code with your phone

  3. Can't scan your QR code? Try this guide to add it manually


Enabling data roaming 🌍

This makes sure your Smart SIM works properly and is connected when you’re in the UK or abroad.

  1. Open Settings

  2. Tap Mobile Service

  3. Select your Smart SIM

  4. Toggle on Data Roaming


Data switching πŸ”„

This makes sure your main SIM handles mobile data, and your Smart SIM can step in when needed.

  1. Open Settings

  2. Tap Mobile Service

  3. Tap on Mobile Data

  4. Select your main SIM (not the Smart SIM) as the data SIM

  5. Go back to the Mobile Data screen

  6. Toggle on Allow Mobile Data Switching


Making sure VPNs are off πŸ“‘

VPNs will block your Smart SIM connection, so it's best to turn them off.

  1. Open Settings

  2. Tap General > VPN

  3. Turn off any active VPN


Private Relay πŸ”’

This iCloud feature can interfere with your data connection, so it’s best turned off.

  1. Open Settings

  2. Tap your name at the top

  3. Tap iCloud

  4. Tap Private Relay

  5. Turn Private Relay off


Testing your Smart SIM βœ…

Use the app to check everything's working as it should.

  1. Open the Honest app

  2. Tap SIMs

  3. Select your Smart SIM

  4. Tap Test Smart SIM

  5. Follow the on-screen steps


Supported apps πŸ’¬

We support apps that use low data to help keep costs down for everyone.

You can find the full list of supported apps here


Supported countries πŸ—Ί

We’ve partnered with networks around the world so your Smart SIM works wherever you go.

You can check the full list of supported countries here


Basic troubleshooting steps πŸ”§

If something’s not working, try these quick fixes first.

  1. Check that Mobile Data is on

  2. Check that Data Roaming is on

  3. Check that Private Relay is off

  4. Check that any VPNs are off

  5. Restart your phone

πŸš€ There's no need to manually change any APNs for the Smart SIM – this should all be done automatically.

Did this answer your question?