If your device meets our compatibility requirements, and you're experiencing an issue that cannot be resolved by Troubleshooting, you may submit a request to the Customer Care Team via the messaging icon below. For efficiency, please include the following information in your inquiry:
A brief description of your issue
A short video or relevant screenshots
The tech specs of the device(s) where the issue is occurring: device model, operating system version, and App version number (See Below)
Example: iPad Pro, iPadOS 17.1, App version 7.2.07
The troubleshooting measures you have already taken
Confirm if the issue is occurring on more than one device
Where are my device specs?
You can find the device specifications within the Hooked on Phonics App! Access the Grown-Up menu (purple gear icon at top of Home page), enter your birth date, and select the Help tab. Click Device Specifications. You can click Copy and paste into your message to us, or send us a screenshot.
How do I find the RAM on my device?
Amazon devices: Find your device listed here: Fire Tablet Device Specifications
Android devices: Settings > About Phone > System > Developer Options > Memory
Apple devices: Use Device Model to search Google or preferred browser for RAM specifications