If you're experiencing an issue with the App that cannot be resolved by Troubleshooting, you may submit a request to the Customer Care Team via the messaging icon below. For efficiency, please include the following information in your inquiry:
A brief description of your issue
A short video or relevant screenshots
The tech specs of the device(s) where the issue is occurring: device model, operating system version, and App version number (See Below)
Example: iPad Pro, iPadOS 17.1, App version 7.2.07
The troubleshooting measures you have already taken
Confirm if the issue is occurring on more than one device
Where are my device specs?
You can find the device specifications within the Hooked on Phonics App! Access the Grown-Up menu (purple gear icon at top of Home page), enter your birth date, and select the Help tab. Click Device Specifications. You can click Copy and paste into your message to us, or send us a screenshot.
How do I find the amount of RAM on my Amazon device?
First, use the Settings Menu
Go to Settings on your tablet.
Tap on Device Options.
Tap on About Fire Tablet (or similar wording).
Look for Device Model — it may not list RAM directly, but you can use the model name to look it up online.
Note: Amazon tablets typically don’t show RAM info directly in settings, but the model number can tell you.
Then, look Up Specs by Model
Once you have the model name (e.g., Fire HD 10 11th Gen), search online for:
Amazon Fire HD 10 11th Gen RAM specs
For example:
Fire 7 (12th Gen): 2 GB RAM
Fire HD 8 (10th Gen): 2 GB or 3 GB RAM (Plus model)
Fire HD 10 (11th Gen): 3 GB or 4 GB RAM (Plus model)