What is the Dashboard?

The Dashboard is where subscribers can make changes to their subscriptions. Here you can manage the App access and Practice Pack elements of your subscription separately. The Dashboard does not contain the Hooked on Phonics learning content.

If you subscribed via the web or social media, you can update payment methods, preview shipments, adjust shipment frequency, pause and/or cancel, etc. in your account dashboard.

*It can take up to 24 hours for the Dashboard to be available after placing your order. Once you've received your order confirmation email, you can log into the Dashboard to manage your subscription.

NOTE: The password to access your account dashboard is not the password that was shared in your order confirmation. Select First Time Login to receive your Dashboard login credentials.

To access your account Dashboard

Visit Your Dashboard
Select "First Time Login" if this is your first time using the website, or if you've forgotten your password select "Forgot Password?"
Follow the prompts to create your password and ensure your account is secure and ready for use.

The password link may take up to 5 minutes to arrive, so please do not attempt a reset again for at least 5 minutes
If after 5 minutes you have not received the link, we'd recommend trying an alternative email address that you may have used to order- Email address typos may prevent the receipt of essential emails. Verify the email you used and contact support to correct it, if necessary.

4. Log in at the link above using the new password you've just created

You may update your dashboard password, your app password, or combine the two at any time via the Account page

*For users who subscribed through an App Store for App only access, please visit your App Store profile to manage your subscription. If you encounter challenges with accessing the app post-payment, it may be due to technical issues or account setup. Perform a password reset or contact support for further assistance.

Troubleshooting Common Login Issues

If you're experiencing difficulties logging into your Hooked & Company dashboard, here are some steps to resolve them:

Password Reset Emails: If the reset email doesn't arrive, wait at least 5 minutes before retrying and check your spam/junk folder.
Temporary Passwords: If you're unable to reset your password via email, contact support for a temporary password.
Email Verification: If registration confirmation or reset emails are missing, verify if the correct email was used, and contact support for further assistance if needed.
Order Processing Time: Ensure that sufficient time (up to 24 hours) has passed since your order was placed before attempting to access the dashboard.

How do I resolve Dashboard login issues?

How do I cancel my App and/or Practice pack subscription?

How do I change the Practice Pack level?