Some medications require cold-chain delivery. These will be shipped with ice packs inside a protective box via Australia Post Express to maintain temperature during transit.
Once delivered, store these medications in the fridge—especially after opening. While cold-chain medications are designed to tolerate brief periods outside refrigeration, they should remain at room temperature if not cold and must not be left in direct sunlight or heat.
If you're ever unsure about the integrity of your delivery, contact our support team for guidance.