All medications are shipped using Australia Post Express, which typically delivers within 1–3 business days, depending on your location.
Please note that male fertility medications may take up to 3 weeks from the time of order to delivery due to the additional time required for compounding.
Some pharmacies only dispatch certain medications on specific days of the week, such as Mondays and Tuesdays for those that require proper cold-chain handling during transit. This scheduling helps avoid orders sitting in the postal network over weekends, which could compromise medication quality. You will be notified of this schedule via text after purchase.
Where to Find Tracking Information:
Once your order is dispatched, tracking details will be:
Visible in your portal under the order details section
Emailed to you with a direct link to track via AusPost
The sender will generally show up as 'ScriptMate'.
If you do not receive your tracking email within 24 hours of ordering, check your spam folder or log in to the portal to view your order status.
Tracking numbers are generated only after the pharmacy dispatches your medication order. If you have not received a tracking number, it may mean that your order has not yet been dispatched.