To process a full refund please follow the steps below

In the side navigation bar go to Financials and then to Bookings

1. Find the entry to be refunded using the search - the year search can be change to

All if going back into 2021

2. Once you have found the entry, click on the button with the 3 dots and the refund

option is to refund that entry in Full

If you want to check the booking before refunding in Full click the Edit Booking option to open the Booking, check it's the right one and then you have a Full Refund option at the top of the Booking page.

If you only want to refund one item on a Booking you need to find the booking like above and click to edit the booking

Once the Booking is open go to the item that you want to refund and using the button with the 3 dots select Refund Item, this will then only refund that item and not the rest of the booking - once processed it will confirm with a message and show in red below the item to indicate it has refunded that item only.

Live Chat - The team are on hand to help support you, if you need help we have live chat facility so you can get in touch - when you are looking at your screen click the bell icon in the top right hand corner and select Help Me! or you can email us on hello@horsemonkey.com