Refunds process - applies to booking and items
* Only bookings paid 100% through Stripe will refund directly to the client through the method of payment used.
Only bookings paid in full through STRIPE - refunds to the card used to pay this applies to the full booking or to individual items.
Bookings paid using Stripe + one other method - partial and full refunds will generate a credit on the client account.
Booking paid using any other method or a combination of methods of payment - partial and full refunds are always actioned through a credit to the client account.
Note: Based on the feedback provided by our clients, we needed to make the funds available to rebook or reuse this is why refunds create a credit note so that the funds can be immediately applied to another booking.
How to review a summary
Using as an example a booking paid with a combination of Credit and STRIPE = refunds create a credit to the client account.
A partial refund is applied which affects 5 areas
The detail of the individual item
The payment summary section
The booking history detail
The credits generated
The credits used / available
To review this in more detail below there is a closer look at these sections
Manually updating credits used
You can update credits you have paid out in situ and add a note by selecting the action dots on each individual credit used.