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Refund process - through the Show office

Key features to manage your bookings more efficiently

Horse Monkey Help avatar
Written by Horse Monkey Help
Updated over 2 years ago

Refunds process - applies to booking and items

* Only bookings paid 100% through Stripe will refund directly to the client through the method of payment used.

  1. Only bookings paid in full through STRIPE - refunds to the card used to pay this applies to the full booking or to individual items.

  2. Bookings paid using Stripe + one other method - partial and full refunds will generate a credit on the client account.

  3. Booking paid using any other method or a combination of methods of payment - partial and full refunds are always actioned through a credit to the client account.

Note: Based on the feedback provided by our clients, we needed to make the funds available to rebook or reuse this is why refunds create a credit note so that the funds can be immediately applied to another booking.


How to review a summary

Using as an example a booking paid with a combination of Credit and STRIPE = refunds create a credit to the client account.

A partial refund is applied which affects 5 areas

  1. The detail of the individual item

  2. The payment summary section

  3. The booking history detail

  4. The credits generated

  5. The credits used / available

To review this in more detail below there is a closer look at these sections

Manually updating credits used

You can update credits you have paid out in situ and add a note by selecting the action dots on each individual credit used.

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