This article applies to organisers with the Horse Monkey
Premium and Professional packages.
This guide will explain:
What Active payment links are
The various status of bookings seen in Active Payment links
What each status means
How the booking can be confirmed
Active Payment Links
Where are these found?
These are found by going to your Dashboard > Financials > Bookings
Then select the Active Payment link tab:
What is an Active Payment link?
It is generated when a booking has been originated by the organiser
A payment link has been generated
It has not been actioned by the client
The booking will show in the Active Payment links section
Once actioned the booking will move to status Pending Payment Authorised Card
What do the different status on the bookings mean?
There are 2 status you will see:
Draft
Pending Payment
Status = Draft:
A booking has been originated by an organiser
A booking link has been generated for that individual booking and sent to the client for actioning
The client has not yet actioned the payment link
The booking is therefore not confirmed and will not show in any start lists etc
The booking can still be edited at this point and a new link generated
Once the client actions the payment link the booking will be confirmed
It will then move to the Confirmed booking list
The status will then Pending Payment Authorised Card
Status = Pending Payment:
A payment link has been generated by an organiser from an event summary
This is to clear all individual bookings that make up that summary
Once the client actions the payment link the individual bookings will all be paid
The booking will no longer be on the Active Payment links
The status on the Confirmed bookings will then be Paid Stripe
Back to the overview:
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