At Hoselink, we have invested countless hours perfecting our hose connectors to ensure years of dependable performance.
If you find that your fittings are leaking, use this guide to diagnose the issue and resolve.
Issues can include incorrect assembly of Hoselink Fittings, missing washers or o-rings or damaged fittings.
Leaks may occur between the hose and connectors, between accessory sets with flow control, at spray gun fittings, and at nozzle connections.
Resolutions provided below for each symptom.
Warranty: 2 year warranty for connectors. 3 months for the click on adaptor.
To effectively resolve these problems, the first step is identifying the exact source of the leak. Use the video below to identify:
Leaking at Tap
Leaking at the tap indicates an issue with universal tap connector. Water will be squirting out where the tap connector meets the garden tap.
Resolution
Resolution
If water is leaking from the top of the Universal Tap Connector, there are 3 things to check:
Try to further tighten the connector on to the tap. Try using a towel wrapped around it to get a better grip.
Ensure the Universal Tap Connector is not cross-threaded.
Unscrew the Universal Tap connector and inspect the black washer in the top of the connector. It the washer is damaged, flattened or missing, replacements parts can be purchased:
Click here to buy:
3/4" Washer (If you are using the reducer on your tap connector)
The reducer is the small ridged part indicated in the photo below:
Leaking between Connectors
Leaking between connectors occurs in the space where two fittings join together. Water may be squirting or dribbling out.
Resolution
Resolution
When water is squirting out between two fittings it indicates that an o-ring is missing or that there is a gap between the fitting.
This includes coupling of:
2 hose end connectors
A hose end connector (with or without flow controller) and an accessory connector (or accessory connector with swivel)
A hose end connector and a tap connector
For a Missing o-ring
Check the o-rings by disconnecting the fittings from each other
Inspect the face of each fitting for the black o-ring.
If missing or flattened, replace the missing o-ring with a spare. Spare o-rings are supplied with all Hoselink connectors, kits, hoses and reels. You can also buy spare o-rings HERE.
For a Gap between fittings
Hoselink fittings should sit snugly together, with no gaps or movement. If you are fittings have loosened over time and you are experiencing a slow leak, the fittings will need to be re-fitted or replaced.
To determine which fitting needs replacing we suggest isolating the issue by:
Uncoupling the two connectors
Test each fitting by coupling to a different connector
Test under water pressure. If no leaking is present, the connector that was removed from the system was the issue.
If the issue is with the hose end connector, try removing and re-fitting it, to see if that resolves the leak. Use the instructions HERE to perform this task.
If re-fitting did not work or the issue is with another connector it will need to be replaced.
Slow leak trickling between fittings & screw nut
Hoselink fittings should sit snugly together, with no gaps or movement. If you are fittings have loosened over time and you are experiencing a slow leak, the fittings will need to be re-fitted or replaced.
Resolution
Resolution
This is most likely caused by an incorrectly fitted Hose End Connector. You will need to remove and re-fit the hose on to the connector.
Instructions on how to remove the Hose End Connector and re-fit successfully can be found below:
How to remove a Hose End Connector video:
How to fit a Hose End Connector video:
Step by Step Fitting Instructions - click HERE to view detailed steps on how to re-fit the hose end connector.
Leaking between watering accessory (Sprayer / sprinkler) & accessory connector
If you notice water leaking between the Accessory Connector (or Accessory Connector with Swivel) and your attached accessory (such as a sprayer or sprinkler), the issue is likely due to a missing or worn-out washer.
Resolution
Resolution
Unscrew the Accessory Connector from the bottom of the accessory.
Look inside the base of the accessory for the black washer.
If missing or worn, replacement 3/4 inch washers can be purchased HERE: 3/4" Washer
Leaking due to damaged fitting
A damaged hose end connector with flow control or accessory connector with swivel, may result in a leak from your connectors.
Resolution
Resolution
Hose End Connector with Flow Control
If the side of the lever has popped out of your Hose Connector with Flow Control, you will experience water spurting out from the screw hole. The lever connects to the ball valve within the fitting.
The hose end connector will flow control could also be called the valve at the end of the hose.
If this has happened, then the item needs replacing.
The product has a two year warranty. To purchase a new product click HERE, or start a warranty claim with customer service.
If the lever has cracked and the screw section remains undamaged, a replacement lever can be purchased HERE.
Accessory Connector with Swivel
If your sprayer keeps popping off the fitting, it is likely that your accessory connector with swivel is damaged. This is the fitting that connects between your hose and your watering accessory (such as a sprayer or sprinkler). When damaged you will see a brass stem with two black rubber o-rings exposed.
This cannot be repaired. The product has a 2 year warranty or can be purchased HERE.
Warranty and replacement options
Hoselink connectors have a 2-year warranty. Any defective connectors within this period can be replaced free of charge. You’ll need to confirm your order details, including purchase date and provide a shipping address.
For products outside of warranty, replacement connectors can be purchased HERE.