Once a booking channel is connected and live, Hosperly keeps your rates and availability up to date on it. It also brings that channel's bookings and guest messages into Hosperly, so you can manage everything in one place.
Here's what moves in each direction, when it happens, and how to check that your channels are in sync.
Haven't connected a channel yet? Start with Connect your Airbnb account to Hosperly or Connect Booking.com to Hosperly.
What Hosperly sends to your channels
You set your rates and availability in Hosperly, and Hosperly sends them to every connected channel:
Rates: your nightly rate and its restrictions: minimum stay, maximum stay, closed to arrival, and closed to departure.
Availability: whether each date is open or closed, based on your bookings and the availability you set in Hosperly.
Note: Photos and descriptions stay on each channel, so keep updating them in the channel's own listing editor.
⚠️ Important: Turn off Smart Pricing on each Airbnb listing before you connect it. While Smart Pricing is on, Airbnb doesn't let Hosperly set your prices.
What comes into Hosperly
Hosperly brings each connected channel's bookings, guest messages, and reviews into your account:
Bookings: new, changed, and canceled bookings, with the guest's name, contact details, and number of guests.
Guest messages: your conversations with guests on that channel, in your Inbox.
Reviews: on channels that support them.
When Hosperly syncs
Hosperly sends your rates and availability to your channels automatically, so you don't need to do anything after a change:
Every night: Hosperly sends your rates and availability to each connected channel.
After every change: whenever you change a rate, restriction, or availability in Hosperly.
Whenever you choose: in Channel Manager, select Retry sync to send them again right away.
When a connection goes live
A connection goes live automatically once you finish mapping it, as long as its property has rates set and availability confirmed.
If either one isn't ready yet, the connection waits and goes live as soon as you finish them. You don't need to switch it on yourself.
What happens to my current rates and bookings?
Connecting a channel doesn't overwrite anything. Your current rates on the channel stay as they are until the connection goes live with the rates you set in Hosperly. At that point, Hosperly also imports the bookings you already have on that channel.
Tip: Before you finish mapping, check your rates for a weekday, a weekend, and a date in your busy season. Those are the rates guests will see once the connection goes live.
Check that your channels are in sync
In Channel Manager, the Connected table shows each channel with its mapped count, Last update, and Status.
To see each listing, select Manage next to the channel. Your listings are grouped under All, Not mapped, Sync failing, and Synced:
Not mapped: map these listings to their properties, so Hosperly can sync them.
Sync failing: select Retry sync to send your rates and availability again.
What's next?
Map your Airbnb listings to Hosperly properties: match each Airbnb listing to the right property and rate plan.
Map Booking.com room types and rate plans: match each Booking.com room and rate to the right property.
Set your initial availability: close the dates that are already unavailable before your channels go live.