Why can’t I see my Power Dialer or Ninja Dialer subscriptions within my Quility Tech dashboard?
Power Dialer and Ninja Dialer can be initially subscribed to and paid for at three separate locations. If you don’t see it listed in your subscription here: Quility Tech, then this means your subscription is being managed by one of the dialer platforms.
Are you planning further integration between Opt! and Ninja Dialer?
Yes, this is on the roadmap, prioritizing HQ as a central resource for leads.
Do agency owners still pay for Virtual Mentor for their team?
Currently, yes.
Will I have access to the Insurance Recommender without paying for Virtual Mentor?
Only AOs+ need to pay for Virtual Mentor to allow their teams to access Virtual Mentor/Product Recommender/Power Dialer.
Who should I contact regarding issues with Virtual Mentor, Product Recommender, Power Dialer, or Ninja Dialer?
These products have a dedicated support team to help with any issue you may have. There is a blue chat/support bubble at the bottom of the screen within each of these platforms (or www.sfgvirtualmentor.com/login). Please click it to speak with one of these support team members.
Do I need Virtual Assistant? What is it?
Virtual Assistant is a tool within Opt! that allows you to view snapshots and have visibility into your downline agents. Most agents subscribe to this when they begin building a team and want a tool that will help track their downline agents and help run their agency.
Where do I go for issues dealing with Virtual Mentor/Ninja Dialer specifically?
Please reach out to VM/Dialer's dedicated support team by clicking the blue chat/support bubble found at www.sfgvirtualmentor.com/login or within VM and the dialer platform, itself. They will be able to assist.
How do I cancel a service?
To cancel a product simply log into tech.quility.com, go to subscriptions and then click the X beside the service you want to cancel. Keep in mind that Ninja Dialer/Virtual Mentor have their own separate support and must be canceled through their dedicated support team by clicking the blue chat icon.
How do I update my payment method?
You can update your billing info by logging into tech.quility.com and clicking on "Payment Methods." Make sure to click "Make Default" and delete the other one.
NOTE: This is only for subscriptions within Quility Tech and doesn't affect charges coming from Opt! or elsewhere.
Is there a way to log/report dials, contacts, and appointments on HQ for an upline to review?
We are planning for further integration with dialer reporting in the future. It's on the roadmap.