Commission & Hierarchy
Am I required to release my downlines should I be promoted to 105% on the producer track?
Yes, at the point you promote to 105% using the ProTrack promotion guidelines you will be required to release your downline to your immediate upline. You will be required to sign a hierarchy release form.
What different types of forms are employed for commission and/or hierarchy changes?
Used to transfer one agent direct to a new upline with the permission of the old upline.
NOTE: This form is REQUIRED in any circumstance where a change may be made and MUST be started by the original upline.
Promotion Qualification/Request Forms [Refer to the Contracting Resources Section]
Used to shift an agent to a specific level. Typically, 5% higher than their current.
Inheriting Downline Request Form
Applied to conduct a massive hierarchy change if the original upline is no longer with Quility; either resigned or terminated.
NOTE: May ONLY be used in this circumstance and is highly suggested to submit this form immediately after an upline has left to avoid any potential confusion(s) down the road. These types of forms can take additional time to process, depending on the number of agents to be transferred.
Commission Decrease Request Form
Used to decrease commission level for a downline agent. This must be signed by the current upline.
What is the processing time for my commission and/or hierarchy changes?
Quility’s timeframe for any standard commission and/or hierarchy change is typically two business days after being submitted. After a Snapshot has been released the timeline changes to three to five business days. Inheriting downline changes may take slightly longer depending on their size but tend to be fulfilled within three business days of its receipt.
NOTE: Commission changes that require approval (≥105%) are immediately sent over to the Senior Director of Business Intelligence and processed within 24 to 48 business hours after their approval.
Carrier changes are sent directly to their contracting team or point-of-contact; therefore, carriers may have them processed and finalized anywhere between 24 to 48 business hours or even up to several weeks later – this varies by carrier.
What should I do if I suspect that there is an inaccuracy with the carrier concerning my hierarchy’s commission or hierarchy setup?
Certain carriers use tiered levels that cluster several Quility commission levels together. Please consult with your agency owner and/or administrator(s) to review the compensation grids in Quility Home HeadQuarters (HQ).
Have your agency owner submit a support ticket to the Contracting department with the full legal name(s) of those involved and whether it entails their commission and/or hierarchy schedule(s).
NOTE: Any additional information, such as the specific carrier(s), type of product(s) written, and percentage(s) paid; if applicable, is appreciated.
Whenever I receive a promotion with the carriers, will all my downline; particularly those at my former level, automatically follow or be transitioned beneath me?
Any agent previously direct to you at the carrier level will move with you whenever you receive a promotion, except for tiered carriers like AIG, Mutual Trust, Lafayette, etc. These carriers may require realignment at certain promotion levels, which can be submitted as a ticket request to the Contracting department.
Will agents who were at my former level automatically move direct to me at the carrier level? No, agents who previously shared the same commission level as you will need to be moved direct to you using the hierarchy change form, which can be found here: SFG Hierarchy Change Form (jotform.com).
Why isn’t my agent’s new commission level showing up on HQ when it was approved and processed?
If the agent was promoted between the levels of 85% - 95%, Contracting assumes that they could potentially qualify for the Slingshot bonus. To accurately qualify all potential agents for the bonus, HQ and Opt! need to remain unchanged until after the qualifying period is over. After the qualifying period is over (which takes place around the third week of the month) commission and hierarchy will go back through and update all outstanding profiles.
If the agent did not qualify for the Slingshot bonus in the month they were promoted, please submit a ticket to Contracting and we will update their profile early.