A

Accidental Death and Dismemberment (AD&D)

Accidental Death and Dismemberment is a policy that pays benefits to the beneficiary if the cause of death is due to an accident. This is a limited form of life insurance which is generally less expensive, or in some cases is an added benefit to an existing life insurance policy.

Account Ledger

Documentation of lead allocations, charges and deposits to your HQ account including credits and deductions.

Adjustable Death Benefit

The client may adjust the death benefit of an IUL based on the client’s current objectives with the contract. They may gear the policy to be more cash accumulation focused (less death benefit) or towards having an increased death benefit, thus sacrificing cash value accumulation. 

Advanced Markets

Advanced Markets is a specialized department dedicated to empowering our agents with solutions for debt elimination, retirement planning and protection. The department aims to equip agents with the necessary tools and knowledge to identify solutions to optimize clients' financial well-being and long-term security. It is required to be certified through Quility U to sell advanced markets for DFL (Debt Free Life), IBC (Infinite Banking Concept),

IUL (Indexed Universal Life) and Annuities. 

Advisors Excel (AE)

Advisors Excel is a strategic partnership that offers specialized proprietary annuity products and comprehensive product training for individuals seeking knowledge and solutions within the realm of annuity life insurance products. This collaboration provides agents with access to exclusive annuity offerings and educational resources, equipping them with the tools needed to effectively navigate and serve clients in the annuity market.

Advisory Board (AB)

The group of agents that work with our Executive team along with Brandon, Casey, and Brian to help drive and make decisions for the future of the company.

Affinity

A part of the wholesale division with white label options for bank lenders, mortgage brokers, P&C shops and more.

AG-49

Actuarial guideline 49 is a regulatory document that was created by the National Association of Insurance Commissioners (NAIC). The purpose of this guideline is to standardize the illustration of potential returns of IUL products for consumers by requiring that all IUL products, even those designed with multipliers, bonuses, or other enhancements, be illustrated appropriately and consistently for all IUL products.  

Agency Director (AD)

A title within SFG’s levels of leadership (has one direct Agency Owner).

Agency Owner (AO)

A level of leadership within SFG where an agent at 105% or higher contract level successfully demonstrates for three consecutive months the ability to net place a minimum of $30K with six unique writers (four direct).

Agency Owner’s Academy (AOA)

Two-day training class for new and repeating Agency Owners, their spouses and staff.

Agent-facing

Any materials or agreements that involve or are geared towards a Symmetry agent.

Allocation

The process of distributing leads for standing orders to agents.

American Amicable (AmAm)

A carrier partner.

American Equity

A carrier partner.

American General (AIG)

A carrier partner.

Americo

A carrier partner.

Analog Lead

Analog leads are generated when a client responds to one of our mailing campaigns requesting more information regarding insurance. Analog leads include Analog A leads and Call-In leads.

Analog A Lead

Analog A leads are generated when a prospective client receives a letter in the mail regarding their mortgage and fills out their personal information to request coverage. The prospective client may respond by returning the letter by mail or calling the 800 number listed on certain types of mailers. Direct Mail leads are available for Mortgage Protection/Life, Final Expense, and Spanish Mortgage Protection.

Annual Lock and Reset

Interest accrued inside of the policy at the policy anniversary date. The gains of the previous year are “locked” in, and a new accounting period starts “reset.” 

Annualized

Converted short-term calculation or rate into an annual rate.

Annualized Premium Value (APV)

The amount of premium the client pays per month multiplied by 12 - Also known as the value of your sale.

Annuity

Annuities are diverse financial products offered by insurance companies. They come in fixed, indexed, variable, immediate, and deferred forms, each with distinct interest crediting and payout methods. An annuity is essentially a contract between an individual and an insurance company, often providing guarantees such as protection from market risk, consistent growth rates, and options for lifetime income similar to a defined benefit plan. Variable annuities are the only type with market risk. Annuities can be structured as IRAs, 403(b)s, SEP IRAs, pensions, Roth IRAs, or after-tax accounts. It's important to note that even two of the same type of annuity can differ in structure. For accurate details, involving the issuing company's representative is recommended. Annuities can be excellent investments for one client while unsuitable for another. Matching the right annuity to a client's goals is crucial, as it's not a one-size-fits-all approach. Addressing negative press often stems from misaligned recommendations or misunderstandings. Educating clients on their annuities ensures informed decisions, leading to more beneficial outcomes. 

Applications (Apps)

Count of insurance applications submitted by agents within a given period. This measure is a good indication of the level of engagement of our agents.
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Articles of Organization/Incorporation

Certificate of incorporation or organization are a document or charter that establishes the existence of a corporation.

As Earned

Regarding commission payments, as earned commission means counting on income that you have already earned.

Associate Partner (AP)

A title within SFG’s levels of leadership that has a minimum of one direct 130 Manager, two direct Agency Directors or higher, and one direct Agency Owner or higher.

Assurity

A carrier partner.

Asurea

This company and unit was acquired by Quility in May of 2020. The field agents were subsequently re-contracted with SFG and are now part of the Symmetry family. Asurea was renamed “Quility-Asurea Agency Insurance Services LLC” and is our Wholesale agency division.

Athene

A carrier partner.

BAMFAM

Book a meeting from a meeting.

Base Premium

The portion of the payment that is allocated to pay for the basic permanent death benefit component of the policy  

Base Shop

The immediate group under a leader containing all downlines, minus any downlines that broke out as an AO.

Beta Testing

Beta testing is an opportunity for real users to use a product in a production environment, with the goal of uncovering any bugs or issues so they can be addressed before a general release.

B Lead

B leads (previously called Bonus Leads) are aged analog leads that have not had a policy written on them yet. 

Boot Camp

An in-depth meeting about getting acclimated to the Quility system and the various moving parts.

Brokerage General Agent (BGA)

An independent firm or contractor working for an insurance company.

Builders Call

A weekly conference call for agents actively building an agency to learn from the industry’s very best on best practices for recruiting, leading, and growing a profitable business.

Business Entity

An organization created by an individual or individuals to conduct business. The most common forms of business are the sole proprietorship, partnership, corporation, and S corporation. A Limited Liability Company (LLC) is a business structure allowed by state statute. Legal and tax considerations enter into selecting a business structure. Also known as agent’s “Doing Business As.” See link below for more information. irs.gov/businesses/small-businesses-self-employed/business-structures

C-Suite

Executive-level managers within a company.

C-Vent

The system used by Events to book and ticket events.

Call-In Leads (CI)

Call-In leads are an analog lead generated when a prospective client receives a postcard in the mail, calls the 800 number listed, and enters their personal information to request coverage. When a client calls the number on the postcard, they will follow prompts to answer questions before becoming a lead.

Call-In Mortgage Protection Lead (CIMP)

The client received a mortgage protection lead mailer and responded with their information using the telephone number provided on the lead.

Candidate

An individual with confirmed interest demonstrated by starting the interview process.

Cap

The maximum annual allowed interest percentage accrued per an IUL’s index 

Carrier Approved New Agent

A new agent who has received at a minimum their first carrier approved contract.

Carrier Data Store (CDS)

Database for all incoming carrier data from direct feeds, RPA and scraping tools.

Carrier Product Library (CPL)

Library of Carriers and Product codes and how they relate and map to each other.

Carriers

Insurance companies that carry the products we sell.

Cash Value

The money valuation inside of the policy that is subject to interest/dividend accrual.  

Client Engagement Sales Center (CESC)

We are the backstop for Abandoned Applications for the Quility Direct To Consumer corporate websites. We service Affinity Partners, clients that could not effectively enroll in life insurance digitally, and service the live clients via chat.

Clear is Kind

Communicate so everyone is on the same page.

Close Ratio (CR)

Close ratio is determined by a 6 week rolling average of the number of applications submitted versus the number of leads purchased by an agent.

Close Ratio Probation

A probationary period of four weeks in which an agent is expected to work on increasing their close ratio to a consistent acceptable ratio to prevent loss of their SLO. Agents are placed on Close Ratio Probation once their ratio drops below an acceptable close ratio percentage.

Columbus Life

A carrier partner.

Conference

Once a year, Quility’s conferences offer the opportunity to meet with Quility leadership and agents to learn, grow and be together.

Consumer-facing

Any materials or agreements that involve or are geared towards an individual purchasing insurance from Quility or any of its agents.

Core Carriers

The initial carriers provided to all Symmetry agents that represent top compensation on core products.

Corporate Overview

Presentation of the company structure to prospective agents.

Cost Basis

The amount of premium paid into a life insurance contract 

Cost of Insurance

The minimum required premium to keep the death benefit portion of an IUL in place. 

Crediting Method

How the excess premium allocation option specifies the index for crediting interest on the policy Expenses The charges added to a universal life policy by an insurance company to cover the costs of administering the policy  

Critical Illness

A policy that will pay out as a lump sum if you are diagnosed with a critical illness or condition specified in the policy.

Data Dictionary

Information describing the contents, format and structure of a database and the relationship between its elements, used to control access to and manipulation of the database.

Data Product

A reusable data asset, engineered to deliver a trusted dataset, for a specific purpose.

Debt Free Life® (DFL)

The Debt Free Life program is based on the infinite banking concept, which allows clients to become their own bankers. Through this system, clients can utilize the cash values within whole life insurance policies to fund purchases rather than borrowing money from a lender. This concept provides clients with financial wisdom and can be used throughout different life stages to help cover unexpected expenses, fund education opportunities, supplement retirement and even pay down existing debt.

Default

When an agent fails to purchase leads generated for their standing order.

Dials

The calls agents make to leads to set appointments every week.

Digital Insurance Products (DIP)

A suite of proprietary, market-leading life insurance products that can be delivered digitally on a universal sales platform, covering Q2A, Q2B and Q2C channels that provides agents, partners and clients an efficient, guided and personalized sales experience.

Digital Lead (DL)

Digital Leads are generated through tightly focused search and social media campaigns such as Facebook, TikTok, and search ads. These can either be Lighthouse leads or Economy Leads.

Direct to

Immediate upline/manager.

Direct-to-Consumer (DTC)

Online sales (consumer can apply for life insurance online without agent involvement).

Direct/130

Direct refers to an agent that reports directly to SFG. 130 is the highest contract level with SFG. Meaning, they are at a 130% contract with carriers where possible.

Dividend

The return that policyholders receive as part of the distribution of a portion of an insurance company’s profits. 

Downline

People “under you” in your organization (your subordinates).

E&O

Errors and Omissions Insurance is important to have in case you are sued for an error or omission with a client’s business. This insurance is important to keep up with, even if you have not done business in a while since there is no limit to a claim. Some carriers require this, while others do not.

Economy Leads

Economy A Leads are generated through search and social media campaigns. Our campaigns emphasize the Quility brand and its unique features of immediate decision and simplified issue insurance products, campaigns featuring living benefits, and campaigns focusing on choices to provide the best coverage at the lowest possible cost. The campaigns drive prospects to multi-step landing page forms and if the prospect does not include all of the required information to be considered a high intent verified lead, it is classified as an Economy lead. Economy A leads are ideal for agents who are starting their digital lead outreach and want to gain experience with the opportunity of multiple attempts. 

EIN

Employer Identification Number also known as the Federal Employer Identification Number or Federal Tax Identification Number. It’s a nine digit number assigned by the Internal Revenue Service to business entity operating in the US for the purpose of identification.

Elite Lead Taker (ELT)

Agent with 20 apps on A or B lead in their first 25 weeks since OPT create date.

Elite Producer (EP)

A title within SFG’s levels of leadership (Minimum of $30k of net placed premium for two months in a row).

Equity Appreciation Rights (EARs)

EARs allow the recipient to participate in a share of the value creation of Quility above a floor value established in an award. These are granted by the company in its sole discretion as a “gift” to the recipient and are subject to the specific terms of the grant (including conditions on forfeiture). Recipients must remain in good standing at the time of a “trigger event” to be entitled to receive payment on the EARs he or she holds.

Excess Premium

The premium a client voluntarily contributes in a whole life, universal life or indexed universal life policy. Excess premium is not required to keep the policy inforce and is not included in the premium reported in the Snapshot.

Executive Vice President (EVP)

A title within SFG’s levels of leadership – Has a minimum of three direct Agency Directors (or higher).

Fidelity & Guaranty (F&G)

A carrier partner.

Final Expense (FE)

A type of Whole Life insurance that is specifically marketed to pay off someone’s “final expenses” (burial, cremation, memorial, funeral costs).

Financial Information Form (FIF)

The Financial Information Form is a tool used by agents to assess client’s insurance needs and identify potential solutions.

Fired Up!

The state of being excited, dedicated, and motivated.

Flexible Premium

Due to the way an IUL is structured and depending on the availability of cash inside of the contract, a client may be flexible with their premium and keep the contract in force. The client can pay anywhere from the minimum to keep the policy in force up to the maximum allowed per MEC (MODIFIED ENDOWMENT CONTRACT) guidelines.  

Floor

The minimum annual allowed interest percentage accrued per an IUL’s index  

Foresters

A carrier partner.

Founders

Brian Pope, Brandon Ellison, Casey Watkins, Meredith Ellison – also known as “Owners.”

FTC Compliance Guidelines

Guidelines for agents to use when recruiting potential agents via written promotional materials such as social media, job postings, etc.

Gear 5

Focus mode: Task-centered, fully focused time dedicated to getting things done with zero interruptions or distractions; usually involves turning off notifications and “going dark” for a while.

Geographic Mailing Request (GMR)

Geographic Mailing Request, an outdated term also used to describe a standing lead order.

Gerber

A carrier partner.

Going Dark

Turning off all notifications to provide extra focus.

Guaranteed Issue (GI)

Guaranteed issue life insurance is a type of whole life insurance policy that does not require you to answer health questions or qualify medically for approved coverage.

Habitual Writing Agent (HWA)

Agent with 50 apps in less than 25 weeks (about 5 and a half months) since OPT create date.

Hawthorne Advisors

A former call center partner that assisted in lead generation and sales.

Hotspot

Recommended locations for recruiting based on ability to produce A leads.

Illustrated Rate

The hypothetical rate used to demonstrate future policy values. Illustrated rates are not guaranteed and are usually based on an index’s previous performance, which isn’t necessarily predictive of future policy performance.  

Inactive (in Opt!)

Agent has not logged into Opt! in two weeks and therefore has been locked out of Opt! (lead management/CRM system) and must be reactivated by Agency Owner.

Increasing Death Benefit (option B)

Structuring an IUL with an increasing death benefit allows the policy to accrue more cash value as the death benefit starts out lower than a level death benefit. The lower initial death benefit requires less premium to find the cost of insurance, thus resulting in more premium being allocated to interest accrue portion of the policy and more cash value.  

Independent Marketing Organization (IMO)

A third party that works in between the independent insurance agent and the insurance carrier.

Index

The method by which an IUL gains interest inside of the insurance contract. Usually tied to a stock market platform but with a maximum or “cap” on the interest gained but also has a “floor” or minimum amount of interest the policy can accrue each year. 

Indexed Universal Life (IUL)

A type of permanent life insurance product where the excess of premium payments above the current cost of insurance is allocated to build cash value. The cash value component accrues interest based on a market value link called an index. An index has market-like gains but offers policy holders downside protection.

Infinite Banking Concept (IBC)

The Infinite Banking Concept is a financial strategy that utilizes participating whole life insurance policies as a tool to create a personal banking system for individuals and businesses. It focuses on building financial independence and flexibility by leveraging the cash value component inside a properly designed whole life insurance policy while borrowing against it to fund major expenditures, emergencies, and outside investment opportunities. This concept was made popular by R. Nelson Nash.

Instant Issue

This is an insurance product that gives the client and agent a decision moments after submitting the application. This could be an approval or a decline.

Insurtech

Technological innovations that are created and implemented to improve the efficiency of the insurance industry.

iPipeline

Platform that agents can use to access applications for certain carriers/products.

Issued Paid

This is a term used by the Business Intelligence department to denote a policy that is inforce/active with a carrier and has successfully received the first modal payment. An issued policy must be Issued Paid before it can be reported by the carrier and included in the snapshot for monthly net placed premium

Issued

A successfully written policy that is put in place for the client.

John Hancock (JH)

A carrier partner.

Just in Time Contracting

Getting contracted with a carrier upon submission of your first application, instead of being pre-appointed.

Key Leader (KL)

A title within SFG’s levels of leadership – Minimum of $20k for two consecutive months and a minimum of four Sales Representatives (three direct) for both qualifying months (Target submit of $30k).

Key Leader Academy (KLA)

Key Leader Academy is a leadership development initiative designed to accelerate the speed to Agency Owner promotions by providing the most important resources and training to newly promoted Key Leaders.

Kickoff (KO)

A “kickoff” meeting is the first meeting with the project team and the client of the project. This meeting introduces the members of the project team and the client and provides the opportunity to discuss the role of team members. Other base elements in the project that involve the client may also be discussed at this meeting (schedule, status reporting, etc.). If there are any new team members, the process to be followed is explained to maintain quality standards of the organization. Clarity is given by the project lead if there is any ambiguity in the process implementations.

Lafayette Life

A carrier partner.

Lapsed

Status in Opt! after 1 year of inactivity in the application.

Lead

Prospective client.

Lead Distribution Engine (LDE)

Distributes [digital and analogue] leads and recruiting prospects purchased from the Lead Marketplace App according to pre-defined allocation rules to the purchasing agent’s profile and updates the Lead Custody Repository of the distribution.

Lead from the front

Leading by example.

Leaders Summit

An event for Qualified Leaders of Symmetry to learn and grow through association with special education from the Founders and other leaders of Quility.

Learning Management System (LMS)

An online training platform.

Legal & General America (LGA)

A carrier partner.

Level Death Benefit (option A)

When an IUL is structured with a level death benefit, the death benefit stays level initially providing more death benefit than an IUL with an increasing death benefit. The increase in initial death benefit over the increasing option requires more premium to cover the cost of insurance, thus having the ability to accrue less cash value than an increasing policy, all other factors equal. 

Levels of Leadership (LOL)

The titles/promotions agents can earn by meeting certain production and recruiting criteria.

Licensed Only Agent (LOA)

Any licensed insurance agent who is either employed by or under exclusive contract with upline to sell insurance products for upline.

Lighthouse Leads (LH)

Lighthouse leads are high-intent leads that are digitally generated through tightly focused search and social media campaigns such as Facebook, TikTok, and search ads. Current lead types offered include Mortgage Protection, Life, Indexed Universal Life (IUL), Infinite Banking Concept (IBC), Tax-Free Retirement, and Retirement Solutions. Orders for Lighthouse leads are placed and maintained in HQ.

LightSpeed

Our current learning management system platform provider.

Lonnie

Casey’s alter ego.

Managing Partner (MP)

A title within SFG’s levels of leadership that has a minimum of three direct 130 Managers and one direct Agency Director (or higher).

Managing Vice President (MVP)

A title within SFG’s levels of leadership that has one Agency Director and a minimum of two direct Agency Owners.

Master Agency

The entire organization under a leader.

Minimum Promotable Premium (MPP)

MPP is the calculated premium for an agent’s next contract promotion. The MPP considers up to 50% of premium from the largest leg toward the next contract promotion level.

The calculation to determine MPP is: (Total Agency NPP - NPP of largest leg) + 50% of the required premium for the contract promotion = MPP

Using 115% as an example: ($155k Total Agency NPP- $75K from largest leg NPP) + $72.5K from base shop and other downline legs = $152,500 in qualifying MPP

Minimum Viable Product (MVP)

A product with enough features to attract early-adopter customers and validate a product idea.

Modified Endowment Contract

A life insurance policy that has accrued cash value above the federal guidelines defining a life insurance policy, and it is now an investment vehicle.  

Mortgage Protection

A type of term life insurance, marketed to use the death benefit to pay off the insured’s mortgage upon passing.

Mutual of Omaha (MOO)

A carrier partner.

Mutual Trust Life (MTL)

A carrier partner.

National Call

Corporate-led conference call hosted by the Founders that occurs every Wednesday.

National Insurance Producer Registry (NIPR)

System that tracks agents and the contracts and appointments they have with carriers.

National Life Group (NLG)

A carrier partner.

National Producer Number (NPN)

Each producer with a Resident license automatically gets a national number. Some states use the NPN as the state number.

Net Placed

Submitted business issued and the first month’s premium has been paid by the client.

Net Placed Percentage (NP%)

Net placed percentage or NP% is the percentage of business net placed divided by Submit APV. The minimum acceptable net placed percentage (NP%) is 65%.

Net Placed Premium (NPP)

The amount of premium on the books issued, minus any premium that has canceled or lapsed without payment.

New Agent (NA)

First family helped.

New Writer (NW)

The distinct unique count of a new agent whose first submitted application was successfully recorded in Opt! – It is the first application date that determines the week, month, and year of the unique new writer count.

Non-Forfeiture Rate

The interest rate at which the issuing insurance company’s bond portfolio must return to meet the guaranteed interest the client receives inside of a participating whole life insurance contract.  

Non-Resident License

A license granted by virtue of having a valid primary home state residence license that allows you to sell insurance in a state that is not your resident state.

OA1, OA2, OA3

Overstock leads (OA Leads) are Analog A leads that were never distributed in the first 21 days after the lead was generated. There are 3 levels of OA leads available – OA1 are between 22-60 days old, OA2 are between 61-90 days old and OA3 are 90+ days old.

One-time Lead Order

A one-time (non-recurring) order for the defined qty and locations provided.

Onsip

Digital wireless phone system.

Opt!

Online program for lead availability, lead purchase and application submission.

Over-loan Protection Rider

An additional feature designed to help life insurance policy owners manage policy loan balances to avoid an inadvertent lapse 

Paid Premium Per Lead (PPL)

The net placed premium divided by the number of A leads taken.

Paid Up Addition (PUA)

The voluntary premium a client chooses to pay above the required premium Inside of a whole life insurance policy, paid-up additional insurance is purchased with the dividends on existing policies. PUA can be split up into a single, one-time, payment at the start of the policy (SPUA) or a flexible PUA (FPUA). as systematic monthly contributions The premium from a PUA is not reported in the monthly snapshot.

Paint the Picture Back

A term used to describe repeating someone’s request/vision back to them to make sure you understood it correctly.

Participation Rate

A percentage by which the insurer multiplies the index gains to arrive at the amount of interest they will credit to the IUL 

Participating Whole Life

A type of whole life insurance product that provides a permanent death benefit component, guaranteed interest, and dividends. The dividends are based on the insurance company's profitability the policy is written through. This product is used for Debt Free Life (DFL) and IBC as you can borrow against the cash value.  

Partner-Facing

Any materials or agreements that involve or are geared towards an external entity in a business arrangement with Quility.

Passkey

Events department software used to book and maintain hotel rooming lists.

Per Thousand Charge

The fees that an insurance company imposes on a UL (Universal Life) policy to pay costs associated with managing the policy plus the cost of insurance. These charges often vary by age, sex, and issue class 

Policy Loan Provision

When a client takes a loan against their life insurance policy, the money comes from the general fund of the insurance company, deducted against the death benefit value if not repaid, and uses the cash value as collateral.  

Policy Loan Rate

Percentage rate the insurance company charges the insured to borrow money.  

Policy Withdrawal

The policy owner can withdraw money from the policy value and may keep the death benefit whole. The client may withdraw up to the cost basis tax-free. Any withdrawal beyond the cost basis is subject to taxes. 

Polly the Policy

Symmetry’s own personified coverage - This mascot’s shoes have been filled by several experienced agents at previous National Conferences.

Pre-Appointment State

In certain states, the carrier contract is sent as soon as an agent has completed their Symmetry Onboarding. Only then can they write business with that carrier.

Pre-Elite Lead Taker

An agent with 15 apps on A or B leads in their first 20 weeks (about 4 and a half months).

Pre-Habitual Writing Agent

An agent with 40 apps in less than 20 weeks (about 4 and a half months) since OPT creates date.

Pre-Seasoned New Agent

An agent that writes 3 apps on any type of lead in their first 4 weeks.

Preferred Client Services (PCS)

A systemized approach to providing additional solutions and products to our current clients, as well as resolve negative action cases.

Premium Reversal

The activity that is used to reverse the advanced premium that is applied to the contract due to various reasons such as account closed, insufficient funds, client stops payment, or other reasons.

Product Owner (PO)

A member of the Agile Team responsible for defining stories and prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team.

Profitability Index (PI)

The Paid Premium Per Lead (PPL) multiplied by the Net Placed Percentage.

Program Management

An organizational function that oversees a group of individual projects linked together through a shared organizational goal or common area of impact.

Project

A temporary endeavor undertaken to create a unique and valuable product, service or result that directly aligns with a company rock and one or more revenue engines and is not a standard operating procedure.

Project Consultant

A member of the P.M.O. who provides guidance on meeting setup and structuring of communications, including reference materials and training but does not participate in the implementation of a project.

Project Coordinator

A member of the project team who organizes project resources and facilitates meeting cadence and communications but does not manage or control the project.

Project Management Office (PMO)

A group or department within a business, government agency or enterprise that defines and maintains standards for project management within the organization.

Project Manager

A member of the project team who leads and manages the team that executes the tasks needed to achieve the goals of the project on time, on budget and within scope.

Prospect

An individual with potential interest demonstrated by responding to a recruiting ad or agent/AO who is sharing the opportunity.

Protect the Protector

An agent benefits program that encompasses MyLife (life insurance benefit) and MyHealth (health insurance benefit). MyHealth benefits are available to all eligible Symmetry agents once they have been active with Symmetry for 30 days and/or have a QLE-Qualifying Life Event (birth of child, loss of access to employee-owned benefits, etc.)

Quigley

Quility’s mascot, a porcupine. Agents must adhere to Quigley Agent Brand Guidelines, available on HQ.

Quility Agent Events

IOS and Android mobile application which provides information and insight to upcoming Quility Agent Events.

Quility B2B

A division that provides higher contract levels with minimal support. This division also includes our team that supports affinity efforts.

Quility Financial Advisors (QFA)

Quility Financial Advisors specializes in delivering comprehensive and holistic financial planning services by empowering you to reset your client’s financial future through expert guidance and advanced portfolio management. Their Investment Advisor Representatives act as fiduciaries who are legally bound to serve your client’s best interests. With our extensive experience and innovative algorithmic technology, they assist in protecting your client’s assets, increasing financial health, and mitigating risk, providing downside protection, and safeguarding their investments.

Quility HQ

Proprietary platform used by agents and staff to centralize and streamline business workflows.

Quility Introduction

Name, location, level of leadership, direct to, hierarchy.

Quility Level Term (QLT)

A revolutionary, proprietary product with SBLI exclusive to Symmetry/Quility agents, which is fully digital on Navigator and offers incredibly competitive rates and options for clients, with approval in minutes.

Quility Navigator Platform

An innovative path for agents to provide the optimum process and product for their clients, powered by predictive analytics and internal underwriting. One simple digital platform that guides agents and clients from quote to issued policy for multi-carriers.      

Quility People Insights (QPI)

Our people analytics platform that gives our leaders a clear picture of the health and performance of their leadership and organization.

Quility Retirement Services (QRS)

A division focused on advanced solutions for retirement.

Quility Secure Future Preferred (QSFP)

A revolutionary, proprietary Whole Life/Final Expense product with American Amicable that was designed by Quility and exclusively for Quility/Symmetry agents. This product offers permanent coverage up to $100k, for ages up to 85. This is for the healthier Senior Market.

Quility Strategic Venture (QSV)

A digitally forward solution with exponential potential that has either a go-to-market beyond insurance products or a sales channel beyond agent/lead distribution. A critical value driver and source of supply for Quility Distribution.

Quility Tech

Proprietary, tech-forward tools that agents can utilize to run their businesses, including Virtual Mentor, Virtual Assistant, Owner’s Circle websites and the Power Dialer.

Quility Term Plus (QTP)

A revolutionary, proprietary term product with Legal & General (LGA) exclusive to Symmetry/Quility agents, which is fully digital on Navigator with instant decision ability. This product offers competitive rates, coverage up to 2 million dollars, and coverage through table 12.

Quility U

Quility U is our training and education platform that provides agents what they need to learn, when they need to learn it. It includes our learning management system and our live leadership events.

QuilityRx (QRx)

A MyQuility product solution that provides a reduction in prescription costs through a free prescription discount card and generates passive income for agents. This is not insurance.

RAQ

Request a Quote.

Recruiting Leads

Quility's Prequalified Recruiting Leads are sourced from multiple job boards. These prospects are then sent a survey identifying that they are interested in a commission-only position in the life insurance industry. Recruiting leads are 0-14 days old. There are 2 types of recruiting leads: Licensed Recruits and Unlicensed Recruits.

Ready-to-Write (RTW)

Agents ready to write their first policy using just-in-time carriers. These are licensed, registered candidates who have been given full access to HQ and OPT and are now an agent ready to write their first policy using just-in-time carriers.

Reduced Paid-Up

A life insurance policy where a customer uses a cash value from a surrendered non-forfeiture policy to purchase a reduced amount of fully paid-up insurance of the same kind as the surrendered policy.  

Reggie

Casey’s alter ego.

Regional Agency Director (RAD)

A title within SFG’s levels of leadership that has a minimum of two direct Agency Owners.

Registered Candidate

An individual who has been interviewed and has committed to the opportunity as demonstrated by accepting the onboarding portal invitation and creating an account.

Reinsurer

When multiple insurance companies share risk by purchasing insurance policies from other insurers to limit their own total loss in case of disaster.

Resetting Agent (RA)

A resetting agent is one who utilizes the FIF form to identify potential solutions and send the lead to a SME (Subject Matter Expert). 

Retirement Solutions

Annuities and other cash-value building life insurance policies.

Reversal of Premium

Reversal of premium occurs when the client lapses on payment of their policy and the carrier reverses the unpaid premium left on the first year issued.

Rider

Policy “add-on”/benefit

The Ripple Model

Quility’s culture model – A Roadmap for creating wholehearted culture.

The model includes 3 pillars:

Community Outreach

Enriching lives and impacting communities through relationship, service and support.

Women+ Empowerment

Connecting the collective feminine power to amplify our work in the world.

Well-Being and Personal Growth

Living with intention and aligning with our highest selves so we may thrive.

Robotic Process Automation (RPA)

Software robots (bots) that emulate human interaction with digital systems and software

Rocks

Goals (typically three-five) you set with your supervisor on a quarterly basis.

Sales Representative (SR)

A title within SFG’s levels of leadership – Wrote one policy.

The Savings Bank Mutual Life Insurance Company of Massachusetts (SBLI)

A carrier partner.

SCRUM

A set of practices used in agile project management that emphasize daily communication and the flexible reassessment of plans that are carried out in short, iterative phases of work.

Scrum Master

The SCRUM team member responsible for ensuring the team lives agile values and principles and follows the processes and practices that the team agreed they would use, while acting as a servant-leader by clearing obstacles, establishing an environment where the team can be effective, addressing team dynamics, ensuring a good relationship between the team and product owner as well as others outside the team and protecting the team from outside interruptions and distractions.

Seasoned New Agent (SNA)

Six applications submitted in the first six weeks..

Section7702

Defines what the federal government determines is an acceptable life insurance policy. With cash value policies it sets the limits between cash value and minimum death benefits. 

Senior Partner (SP)

A title within SFG’s levels of leadership that has a minimum of two direct 130 Managers and two direct Agency Directors (or higher).

Senior Solutions

Insurance products to serve the senior population, including Final Expense, Long-Term Care, and Medicare Supplement

Senior Vice President (SVP)

A title within SFG’s levels of leadership that has a minimum of two direct Agency Directors and one direct Agency Owner.

Sits

Agent appointments with clients (face-to-face or virtual).

SocialQ

A social media training course that was created for agents by agents, focused on driving business outcomes through proven strategies on social media to increase recruiting, production and overall profitability. This is a partnership between Quility and Tyler Harris at SocialX. This is currently in Pilot till June.

Standing A Lead Order (ASLO)

Request for fresh Analog A leads automatically delivered every week in your preferred locations and your preferred category of leads.

Standing B Lead Order (BSLO)

Request for Analog B leads automatically delivered every week in your preferred locations with your preferred category of leads.

Subject Matter Expert (SME)

A Subject Matter Expert is an AO (Agency Owner) approved agent who has completed the certification in Quility U and possesses the knowledge in their specific advanced market concept to sell and receive FIF Reset opportunities in their specialized advanced market concept.  

If you are a new agent interested in becoming an SME it is recommended to attend 5-10 virtual ride-alongs and/or reset appointments with an SME or mentor to fully understand the concept before working independently.  

Summit

Our eLearning pathway that presents our proven process for agents to get to the top of the company in a step-by-step, gamified journey

SureLC

The system that the Contracting department uses to contract agents with our carriers.

Surrender Value Money

An insurance company pays to a policy holder or contract owner if their policy is voluntarily terminated before maturity  

Switchboard (SB)

Quility's Prospect Engagement and Nurturing Platform - Multi-Mode, digital-first engagement for all purposes and leads

System and Organization Controls Audit (SOC Audit)

Audit of a company’s controls that are in place to help ensure the Security, Availability, Processing Integrity, Confidentiality and Privacy of their customers data.

Target Premium

Target premium is also known as ‘base’ premium and is required to keep the policy in force and active.

Team Leader (TL)

A title within SFG’s levels of leadership that has a minimum of $10k net placed for two months in a row with three Sales Representatives (two direct) for each qualifying month (target submit of $15k).

Term Rider

A term life insurance rider can be added to a permanent life insurance policy to temporarily increase your death benefit for a set timeframe. For IBC and DFL, it is commonly added to help make the policy Modified Endowment Contract compliant. 

Top Producer (TP)

A title within SFG’s levels of leadership that has a minimum of $20k net placed premium for two months in a row.

Transamerica

A carrier partner.

Travel Portal by Concur

System used by our agents to find and book airfare or other means of travel around the world.

Underwriting

The department that vets applications and matches them with the necessary criteria to approve the policy

Unique Writer (UW)

The distinct unique count of an agent who submits at least one application in a defined time frame.

United Home Life (UHL)

A carrier partner.

Upline

The leader who brought you into the business and the person you follow; a mentor.

Variable Universal Life (VUL)

A type of unbundled permanent life insurance policy that accumulates cash value and earns interest based on the success of stocks, index funds, bonds, and other investments. It has no guaranteed cash value, but it does provide lifetime coverage on the insured if it performs positively. 

Virtual Assistant

A tool that agents use to help them with lead allocation, key performance indicator tracking and agent level reporting.

Virtual Mentor

A tool that agents use to help them determine what products a client will qualify for.

Volatility Control Index

Consists of multiple asset classes, including commodities, equities, bonds and cash and is monitored regularly so that when volatility reaches a certain level, specified within the rules of the index, a greater percentage of the funds would be allocated to fixed options like bonds to bring volatility back under a pre-determined level by the insurance carrier. 

Weekly At-a-Glance (WAG)

An excel document containing weekly key performance indicators by producer and level of leadership

Weekly Calls

Agent training and other scheduled communications.

Whole Life (WL)

Whole life insurance is a permanent policy that builds cash value over time. As long as the premiums are current, the policy remains active for the entire life of the policyholder (121yrs), and beneficiaries will receive a set death benefit upon the insured's death.

Zendesk

Ticketing portal for receiving tickets with client questions/concerns or agent lead requests.

Zoho

CRM solution vendor.

Zoom

Online video conference tool.