Thinking about a trial? Currently in a trial? Or just joined HR DataHub on a free account?
This page contains all of the FAQ's relating to Trials. If you can't find the answer here then come and talk to use using the messenger âď¸ or email us directly đ§
How do I start a Free Trial?
You can start your trial at any time by pressing âStart your free 1 day trial todayâ in one of three locations (the top right of the platform, the pro access banner or the organisation settings). They look something like this...
Once you activate your trial, you will see the following modal and your trial has begun!
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Can I extend my trial?
Our free trials last for 1 full day from the moment you activate them. Trials will only be extended in exceptional circumstances. Speak to your sales rep if needed.
Is there a limit to the number of users from my organisation that I can have on my trial?
No! You can have as many users as you like, as long as youâre all from the same organisation!
Is there a limit to how much I can use the platform?
Yes - You are given 25 credits to use on the platform. The simplest way to think about credits is almost every time you click the search button, you use a credit, except when changing pay types.
To make the most of your credits we highly recommend looking at this article. Don't worry, it's a quick read.
I need help using the platform!
If you need help using HR DataHub for the first time, we recommend taking a look at this article titled âHR DataHub Video Onboardingâ. This article contains videos which show a breakdown of every feature available to use.
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You also have the option of speaking directly with a person (although the preset bots may try to answer your questions first, give them a chance, they're learning on the job!). To do so, just open the chat messenger in the bottom right âď¸Â
My activation link isnât working, what should I do?
If you requested an account but didnât click the link within 24 hours, you will need to request a new link by clicking on the old link. Be sure to open the link within 24 hours and you should be fine! If you are still stuck then message us through the messenger (bottom right).
âMy colleagueâs activation link isnât working, what should I do?
Activation links only work for 24 hours so you should first try to send another one and have them accept it on the same day. If this fails, get in contact with one of the team by emailing support@hrdatahub.com or by using the messenger in the bottom right of the platform.
I need technical help during my trial, who should I contact?
If your question is an in-platform question then you should message support@hrdatahub.com or talk to us using the messenger in the bottom right and one of the Customer Success team will get back to you ASAP.
How do I end a Free trial?
Your Free trial will end automatically one full day after you begin your trial. If your trial has finished then you will see the following sign at the top of your dashboard (in-platform).
When your trial ends you will see the following modal appear explaining what comes next.
Exactly when will the trial end?
At midnight on the 2nd full day. For example, if you start your trial on 01/01/2025, any time after 00:01, your trial will end on 02/01/2025 at 23:59.
What happens when my trial ends?
You will be converted back to the âBasicâ account which means you can still see the platform but will not be able to conduct any searches. Everything will be the same as âpre-trialâ but you wonât have the option to begin another trial.
This platform is amazing, how do I sign up for a subscription now?
We think so too! Set up a call to discuss your subscription here.