If you are not happy with your subscription, reach out. We look at refund requests on a case-by-case basis rather than running a blanket policy.

Refunds are handled case by case. We do not offer automatic or blanket refunds, but if something went wrong or you think your situation warrants one, contact our team and we will review it with you. The fastest way to reach us is Discord.

Message our team with your account email and a short note on what happened and what you are asking for. The more context you give, the faster we can review it. Reach us in our Discord support server for the quickest reply, or email support@hubfluence.io if you would rather keep it private.

You do not need a refund request to cancel. You can cancel your subscription any time from Settings, Billing, Manage Subscription. Your access continues through the end of the current billing period, so canceling stops the next charge rather than cutting you off immediately.

A failed charge is not the same as a refund. If you lost access after a failed payment, update your payment method under Settings, Billing and access is restored once the charge goes through. Reach out if it does not come back on its own.

The fastest way to reach our team is our Discord support server, where tickets are usually answered within minutes. You can also email support@hubfluence.io for a private reply, though it is slower.