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How to use the Humanitix for Hosts app

The Humanitix for Hosts app allows you to track, check in and sell tickets to your event on any modern iOS or Android device.

Every attendee is issued a digital ticket with a QR code that can be found on their order confirmation. On the day, attendees present the QR code in their email, their digital ticket, a printed PDF, or a saved Apple or Google Wallet.

Scan a ticket QR code

The Humanitix for Hosts app uses your device's camera to scan a QR code and check in the attendee.

1. Select the event

2. Tap the scan tab on the bottom menu

3. Hold the device's camera over the attendee's ticket QR code.
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A confirmation message will appear on the screen once the ticket has been checked in. This confirmation will remain on screen for a few seconds before disappearing.

4. Move to the next ticket to continue scanning, or click view order details on the confirmation to see and check in all tickets within this order.

When first using the Humanitix for Hosts app, you will need to allow "phone and camera permissions".

Manually search for an attendee

Use the search tab to find attendees by name and manually check them in.

Search for individual attendees

Use the attendees tab to search for individual ticket holders by their name.

Click check in next to their name.

Search for an entire order

Use the orders tab and search by buyer's name to find an entire order, the number of tickets in that order and the count of tickets checked in.

Click on an order to see all tickets in that order and all order details.

Check in a group of tickets from the same order

You can check in multiple tickets within the same order without needing to individually scan each ticket, allowing you to fast-track entry for groups who have arrived together.

  • When scanning: Click view order details on the confirmation toaster.

  • When searching attendees: Click on an attendee and select view order

  • When searching orders: Select an order

Tap check in all to check in all the tickets under this order.

Ensure you've sighted all ticket holders in the same group before using check in all or check them in individually to avoid miscounting attendance.

Different ticket states and scan messages

Message

Reason

Check in successful

  • Valid ticket.
    ​

  • Attendee has been successfully checked in.

Already checked in

  • This ticket has already been checked in.

  • Ask the attendee to provide an alternative ticket.

  • Tap view order details to see all tickets in the same order.
    ​

  • Tap check out to check out the attendee

Ticket cancelled

  • This ticket has been cancelled and is no longer valid.

Ticket type unauthorised

  • This ticket type has not been included in one of the check-in filters.

  • Review the ticket type presented.


    ​

  • If the ticket should be scanned, review the check-in filters for this device.

Different event date

  • Ticket is not valid for this event date
    ​

  • Review the event date selected for scanning or refer to the attendees ticket

Different event

  • Not a valid ticket for this event.

  • Ticket has been issued for a different Humanitix event.

  • Ask the attendee to review the ticket presented.

QR code not recognised

  • This is not a valid Humanitix digital ticket QR code.
    ​

  • The ticket is not valid or was issued from a different platform.

Ticket resold

  • The ticket has been resold and is no longer valid

  • The original ticket is cancelled, and a new ticket is issued to the new buyer

Filter which ticket types can be scanned or checked in

Use check-in filters to restrict which ticket types can be scanned or searched through the app. This is useful if you need to restrict access at certain entry gates or scan only specific 'day' ticket holders, for example.

Tickets not selected in the filter will show a rejection message when scanned and will not be checked in.

You can filter by individual ticket types or check-in groups.

  1. While on the scan or search tabs, click the menu (three dots) in the top right

  2. Select check-in filters

  3. Select all the ticket types you would like to check in on this device.

Attendees with ticket types that have not been included in the check-in filter will also not appear in the search > attendees tab.

Sell tickets through the app

In order to sell tickets, your device must have :

  1. NFC compatibility (this excludes most tablets)

  2. An active data or WIFI connection

You can turn your mobile device into a POS device and sell tickets via cash or card payment through the Humanitix for Hosts app.

To start selling tickets, click the sell tab.

Select the number of ticket(s) and click place order. Then select the payment method.

Click + Add info if you wish to enter buyer information such as name, email and mobile.

Card payment 💳

You can take card payments through your device using Tap to Pay, manual card entry, or a connected Stripe Terminal.

Each of these methods can also be set as a default.

Tap to pay

Tap to pay uses the NFC capability of a mobile device to take card payments.

Select the tap to pay method and then hold the buyer's card to the rear or corner of the device where the icon appears on screen.

Wait for the confirmation screen.

*Note: First-time use of the Tap to Pay method may take up to 1 minute. Speed will gradually improve with each recurring load.

Manual card entry

If a buyer's card cannot complete a Tap to Pay purchase, you can use the manual card entry option.

Enter the card details in the fields provided.

Stripe terminal

You can also take payment via a compatible, Bluetooth-connected Stripe terminal such as the Wisepad 3.

Select the Stripe terminal method. Your device will locate the Stripe terminal via Bluetooth.

Click on the device and continue the card payment on the Stripe terminal.

Cash payment 💵

Select the cash method and enter the amount of cash tendered. Refer to the screen for any change that should be given.

Tap place order to finish the purchase.

Set a default payment method

You can set a default payment method for box office sales meaning you won't be asked to select a payment method for each transaction after selecting place order.

Click menu "..." next to the payment method and select set as default.

You can choose to change the payment method for a single order by tapping the edit ✏️ icon/payment method above place order.

Select the new payment method.

The next order will be through your default method.

Once the order has been completed, you can choose from the following actions:

  • Check in tickets
    Load the order and check in all or select tickets from that order

  • View order
    View the order and see all tickets or order details
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    ​Order delivery options:
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  • Email the order confirmation email with receipt and access to the digital ticket

  • Display the QR code on the device - Buyers can scan the QR code to view their order confirmation page with a link to their digital ticket(s).

  • Print a receipt and/or ticket QR code via an external thermal printer
    ​

  • Start a new sale

Add buyer info to an order

By default, buyer information is not required for a ticket sale through the app.

You can choose to collect name, email and mobile before checkout, or email only after checkout.

Before checkout

Tap +add info while on the ticket selection screen.

Enter the buyer's details. If an email is entered, they will receive an order confirmation email including a PDF receipt and digital tickets.

Custom checkout questions cannot currently be entered through the box office.

After checkout (email only)

Once an order has been completed, you can still choose to enter a buyer's email address.

Select email under the order delivery options and either enter only their email address to send a confirmation email, or select update order email & send to enter their email address to save it to their order.
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Track ticket sales and check-ins via the app

Use the reports tab to see real-time updates to your sales, check-ins, and device check-in metrics. You can track data across the entire event, individual ticket types, or any reporting groups you have created.

View ticket sales

Tap the sales tab to view ticket count and financial sales information on your event level, ticket types, and reporting groups.
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Access to the sales tab is not available to anyone who has been shared app access only.

View event check-ins

Tap the check-ins tab to view check-ins across the entire event, individual ticket types and any reporting groups you have created.

View the number of check-ins per device

Tap the device tab to view the number of tickets checked in and checked out by that particular device.

Check-in and check-out actions are recorded individually

Each device has a check in total, which is the number of valid tickets currently "checked in" by this device.

For example, a volunteer checks in 2 attendees. 1 of those attendees requests to leave the venue, and their ticket is checked out.


​Check-in total = 1

Check-in actions = 2
Check-out actions = -1

View the check-in history of a device

Use the check-in history to see a list of the most recent check-in and check-out actions, and the associated tickets/orders.

You can use this page to quickly look up orders you've just scanned without having to re-scan a ticket, or check out accidentally scanned tickets.

You can view the check-in history of a device via the "..." menu button (top right).

Share event access to other users

Sharing event access in-app via QR code is currently not available between the beta version and the current version of the app. Both devices must be on the same version.

If you need to share access to another user, you can do so via the account > permissions page. Learn more.

If you have additional staff or volunteers on-site, you can share event access via the app, allowing them to scan, sell or report on tickets on their own device and login.

Additional users will need to first create their own account on Humanitix.

On your device:

  1. Open the event you would like to share

  2. Tap the menu "..." in the top right

  3. Select share event access

  4. Present the QR code to the other user

    1. Choose whether to enable the ability to sell tickets and/or see financial (sales) data. (Disabled by default).

On the other user's device:

  1. Advise them to download and log in to the Humanitix for Hosts app

  2. Select the get event access link on the home page

  3. Scan the event access QR code with their device

Create and filter scanning by check-in groups

Check-in groups are currently on an invite-only basis. Please contact the Humanitix support team if you'd like this feature enabled for your event.

To streamline your operation, create check-in groups to quickly filter multiple ticket types for scanning rather than selecting them individually.

You can create multiple check-in groups for different scanning scenarios, such as "Gate A", "VIP Entrance", and "Friday Entry".

Create a check-in group

Check-in groups are created via the browser version of your event.

  1. Navigate to the manage attendees > check-in groups tab via the left-hand menu.

  2. Click + add new group

  3. Give your group a name and select all relevant ticket types

This check-in group will immediately appear in the check-in filters within the app*

*Device must be connected to data/WIFI to update any changes.

Check-in groups cannot be created or edited within the app.

Editing a check-in group

Return to the manage attendees > check-in groups tab to add or remove ticket types from a check-in group.

Changes are reflected immediately in the app on any device with this filter.

Filter by check-in group

While on the scan or search tabs in the app, click the menu (three dots) in the top right, then select check-in filters.

Select the check-in groups tab and select all group(s) that apply.

Filtering by ticket types will override any check-in group selection and vice versa.

Feedback survey

Something didn't feel quite right? Got an idea for future app developments?

Please let us know by filling in our feedback survey.

Coming soon

These features are currently in development for the updated Humanitix for Hosts app:

  • App profiles

    • Assign ticket scanning and reporting "profiles" to a device for streamlined filtering.

  • Secondary QR code association

    • Assign a Humanitix digital ticket QR code to an external, companion QR code

Related Articles
Sell tickets on the day with the Humanitix for Hosts app
How to check in your attendees
Troubleshoot common issues with the Humanitix for Hosts app
How to share scanning app access with volunteers and staff
Hardware requirements for the Humanitix for Hosts mobile app
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