Credits are used in Hypernatural to generate custom visuals, animations, and premium narration when creating videos.
Understanding how credits work can help you better plan your videos and manage usage.
What’s the difference between the Free plan and paid plans?
Hypernatural offers a Free plan and paid plans. On the Free plan you can create videos using Stock Mode only.
Free plan limits:
Videos up to 30 seconds
Stock images only
Standard (non-premium) narration
Videos can only be exported directly to social platforms
Credits are not available or usable on the Free plan because Custom Mode is not available.
Paid plans unlock:
Custom Mode
longer videos
premium narration
video downloads
advanced generation features
Credits are used when generating custom visuals, animations, and narration.
How many credits does a video use?
The number of credits used depends on the features used in your video.
Credits may be used for:
generating images
regenerating or editing images
generating premium narration
animating images
Videos with more scenes, animation, or premium narration will use more credits.
Estimate your video cost
If you'd like a quick estimate before generating, try the credit cost calculator. It estimates the initial generation cost based on video length, narration type, and visuals.
Credit costs by feature
ACTION | CREDIT COST |
Audio (first 30 seconds) | Free |
Premium voice narration | 2 credits per 10 seconds |
Non-premium voice narration | 1 credit per 10 seconds |
Generated images | 1 credit per 5 seconds |
Product ad images | 3 credits per 5 seconds |
Scene animation | 15 credits |
Stock images | Free |
Actual usage may vary depending on your video settings.
Example video costs
Actual credit usage may vary depending on video length and features.
(1) 30-second stock video
Total: 0 credits
Because stock images are free and the first 30 seconds of audio are free, a 30-second stock-only video can cost 0 credits.
Component | Calculation | Credits |
Audio | First 30 seconds | 0 |
Images | Stock images | 0 |
(2) 1-minute video with premium narration (custom images)
Total: 18 credits
Component | Calculation | Credits |
Audio | First 30 seconds free + 30 seconds premium | 6 |
Images | 60 seconds ÷ 5 | 12 |
(3) 1-minute product ad with premium narration
Total: 42 credits
Component | Calculation | Credits |
Audio | First 30 seconds free + 30 seconds premium | 6 |
Product images | 60 seconds ÷ 5 × 3 credits | 36 |
Product ads cost more because they generate consistent visuals for the same product across scenes.
(4) 2-minute video with premium narration (custom images)
Total: 42 credits
Component | Calculation | Credits |
Audio | First 30 seconds free + 90 seconds premium | 18 |
Images | 120 seconds ÷ 5 | 24 |
Your video may include different narration types, lengths, or features. You can estimate your own scenario using the credit cost calculator.
I ran out of credits. How do I get more credits?
Users on paid plans can
What happens if I run out of credits?
If you run out of credits, you won’t be able to generate additional Custom Mode content until you obtain more credits. To continue generating videos, you can:
Upgrade to a plan with more monthly credits
Purchase additional credits (available on paid plans only)
Upgrading to a plan with a higher credit allotment will immediately provide additional credits for the remainder of your current billing cycle on a prorated basis.
For example, if you upgrade from a plan that includes 1,000 monthly credits to a plan with 4,000 credits, you will receive the difference in credits based on the time remaining in your billing cycle.
When will I get more credits?
Credits refresh automatically when your subscription renews.
Monthly plans: credits refresh every month
Annual plans: credits refresh every year
Credits are added to your account once the billing renewal is processed.
Do unused credits roll over?
Yes. Unused credits roll over to the next billing cycle as long as your subscription remains active.
Credits do not expire while your subscription remains active.
I didn’t like the content that was generated. Can I get my credits back?
Credits are used whenever content is generated. Because generative video technology is still evolving, results may not always perfectly match your prompt.
For this reason, credits cannot be refunded for generated content, even if you decide not to use the output.
Why didn’t my credits refresh?
Credit refresh issues are usually caused by billing problems.
Please check the following:
Are you logged in using the same email associated with your subscription?
Did your most recent subscription payment complete successfully?
Did you spend credits after your renewal date?
If the issue continues, please contact support:
How can I optimize my credit usage?
Credit usage depends on:
video length
number of scenes
narration type
animation
image regeneration
To reduce credit usage:
use Stock Mode for quick videos
animate only key scenes
avoid unnecessary image regenerations
use standard narration instead of premium narration when possible
You can also generate your video first with basic settings and then selectively enhance specific scenes. You can estimate your own initial generation cost using the credit cost calculator.
I cancelled my paid subscription but still have credits, what can I do?
While your credits do not expire, they cannot be used without an active paid subscription.
Without a paid plan, Custom Mode features are not available.
On the Free plan you can still create:
30-second videos
Stock images only
Standard narration
Export directly to social platforms
Downloading videos or generating Custom Mode content requires a paid subscription.