Symptoms
You may experience one or more of the following:
Seeing “We can’t find your invitation” when logging in from the Azure/Entra 'My Apps' portal.
Clicking 'Accept invite' from the email redirects to the standard login page instead of the onboarding flow (password setup and email verification).
Unable to complete the invitation acceptance using email + password.
Why This Happens
Your organization uses Microsoft Entra ID (Azure AD) SSO in Hyperproof.
You attempted to access Hyperproof through the My Apps tile before accepting your invitation email, which initiates automatic SSO authentication. In some cases, this may have occurred in the past, not necessarily during your most recent login attempt and the identity record created at that time is what is causing the issue now.
This early login attempt creates a premature Azure AD OIDC identity for the user in Hyperproof.
If you use the invitation email at this point, Hyperproof bypasses the invite acceptance flow because an SSO identity already exists for your user.
How to Fix It
Option 1 : Log in using O365 (Fastest & Easiest)
Open your Hyperproof invitation email.
Click 'Accept invite'.
When redirected to the login page, select 'Sign in with O365'.
Because an OIDC identity already exists, signing in with O365 completes the onboarding and connects you to the correct organization. This resolves the issue in nearly all cases.
Option 2 : Alternate solution
If you do not have O365 credentials or
If you must log in using email + password
Please contact our Support team at support@hyperproof.io.
When you send us the email, please provide us the affected user's email address and the error message with screenshot and we will help you correct the identity so that you can complete the onboarding process.