Support knowledge
Articles about known issues, workarounds, and special uses cases.
By Taylor and 2 others3 authors61 articles
AADSTS700016 error when logging in with Entra ID SSO
Why am I getting "We can’t find your invitation" when logging in through Azure/Entra 'My Apps'?
What to do if you don’t receive a password reset email
Why am I getting an access denied error at login?
Why am I getting an unexpected error indicating invalid request at login?
Why can't I log into Hyperproof with email and password?
When a user receives an email with a link to "Reset password", how long is the link valid?
How to create a support case
Get to know Hyperproof
Missing email address error at login
Why am I getting a "you are no longer a member of any organization" error?
How to fix Microsoft admin consent issues when connecting Hyperproof to SharePoint and prevent wrong-user connections
As an admin and assignee of an issue, why can't I change the status or details?
Data retention and PCAOB QC1000
Why am I getting a Forbidden error trying to pull Okta proof in my User Access Review using a Hypersync?
Connecting to Hyperproof Snowflake (SSR) using RSA key-pair authentication
Using Jamf without SSO when creating a Hypersync (unofficial Jamf workaround)
Explaining Hyperproof integrations
Why is my Microsoft Entra ID hypersync for 'List of Users' failing with an error?
What to do if you see a connection error
Hypersync timeout error during proof collection
Save button disabled when editing repeating task templates
Task details not visible when target object link is clicked instead of Task title
Can I associate a repeating task with multiple controls?
Why is the Create task button disabled?
How to handle "Issue creating repeating task"
When I change a task status to In Progress, why does the button still show Submit?
Why is the due date filter in Work items not working?
How to delete existing custom program requirements and sections
How to unlink a control from a program
A main control shows as healthy when the related scope assigned controls are unhealthy
How to edit existing custom program requirements and add new sections
Can I reimport a custom program CSV to update existing requirements?
How do I export built-in custom fields from my program requirements?
How the controls crosswalk view sorts the list of programs
ServiceNow catalog task attachments not syncing or catalog task sync fails with error in Hyperproof
How to map an empty Cloud Storage folder to a control or label and enable LiveSync
Upload proof from OneDrive shared libraries
Uploading proof using the API with a service account causes error "Service accounts cannot be proof owners" or proof is not visible on UI
How to reset the prompt to create a label when adding proof
Why the policy version ID doesn't change when updating a SharePoint file via LiveSync
Why won’t Excel (.xlsx), Word (.docx), or Powerpoint (.pptx) proof open in full screen?
Working with gating questionnaires
How can I get notifications for proof created from Hypersyncs?
How do I view a questionnaire response proof file that's in error?
How to change a user's name
Deactivating a user and stopping notifications
As the Assignee, why am I not receiving email notifications when a new Task or Issue is created?
Multiple Hyperproof users with the same initials causes confusion
What to do if your screen intermittently reloads with a “Hyperproof has been updated” message
How do I collect a .har file for troubleshooting?