If you’re trying to reset your password by clicking the "Forgot your password?" link on the Hyperproof sign-in page but haven’t received the reset email, follow these steps:
Check your spam/junk folder to ensure the email wasn’t filtered out of your inbox.
Confirm whether your domain requires SSO. If your company enforces SSO (Single Sign-On), you won’t be able to reset your password via email. You’ll need to log in using your organization’s custom domain (e.g.,
https://luna.hyperproof.appinstead ofhttps://hyperproof.app). Learn more about how SSO enforcement works here.Try again using an incognito/private browser tab. Navigate to https://hyperproof.app and click "Forgot your password?" to request a new reset email.
If you’ve completed all of the above and still haven’t received the Reset your Hyperproof password email, please contact Support at support@hyperproof.io, and we’ll help investigate further.