The Objections overcame pane in the Analytics dashboard gives you a pie-chart breakdown of all objections, depending if you selected "Sale" and "No Sale" filter.
Understanding of the objections your sales team had to overcome on the calls, no matter if they had closed a deal (outcome "Sale") or not ("No Sale" outcome) will help you identify patterns in sales process easier, so you can provide the targeted training and improve closing results.
Learn more about Scheduled calls outcome badges and objections explained.
As with all other sections on the Analytics dashboard data presented in this widget will show according to the date range filters and data source filters selected (Global Data - all account data or for a specific Event)
Sale objections breakdown
This widget filter will show data on the total number of "Sale" outcomes (that equals the total number of objections by default), for the selected top menu filters:
Money
Lead stressed out financial issues, or cost of the product/service, but Closer overcame it successfully
Logistics
Lead stressed out that things outside his reach are affecting him to convert, but Closer overcame it successfully and closed the deal
Partner
Lead needed approval from other person, such as partner, but Closer was able to close the deal in the end
Fear
Lead wasn't sure if the service or product would benefit his needs, but Closer was able to reassure him and closed the deal
Smoke screen
Closer was able to negotiate and close a deal even though Lead didn't want to admit real objection
No objection
A perfect lead in theory, who knew what he wants, and converted without troubles
No Sale objections breakdown
The objections for "No Sale" outcomes are available with only two "No Sale" reasons
(as per default outcome setup), the Follow Up and Unqualified reasons:
Money
Finances were the deal breaker. Lack of budget
Logistics
Lead wasn't able to make a decision because of the outside factor
Partner
Lead was not a decision maker
Fear
Lead is concerned if the product/service is going to be able to help his business, and hesitant about converting
Smoke screen
When a lead doesn't want to admit the real objection or concern
No objection
Other not defined objections, such as lack of need or lack of urgency
Quick access to filtered lead list
This widget also provides you with quick access to the previewed Global Data list, by clicking on any of the textual fields (specific objection) or on any of the parts of
the pie chart, without leaving the Analytics page.
Additional options inside the mini-Global data are:
adjusting the columns
exporting of the file for this specific view and
to take a shortcut to the Global Data menu, with same filters as in mini-view applied automatically