Skip to main content
All CollectionsAccountBilling
Why are you trying to charge my PayPal while I'm on a free plan?
Why are you trying to charge my PayPal while I'm on a free plan?

Outstanding balance on PayPal: Your automatic payment didn't go through

Lina avatar
Written by Lina
Updated over a week ago

If you're subscribed via PayPal and get emails from PayPal about failed charges, it means that your Icons8 subscription has been suspended due to insufficient balance. The suspended subscription is reflected as a free plan, but it has not been entirely canceled.

If you have insufficient funds, PayPal subscription algorithms temporarily freeze your plan, and when your balance is enough, the payment collection continues. PayPal accumulates the outstanding balance for all the missed billing cycles until you pay or cancel the subscription.

To stop the payment collection 👇

Did this answer your question?