Account
Questions related to a user account, billing, downloads, and team subscriptions
By Lina and 2 others3 authors31 articles
- I subscribed to the wrong plan — how do I switch?
- Why was I charged for extra downloads?
- I see an Icons8 charge I didn’t make
- I can’t find my subscription or I’m being charged on an account I don’t recognize
- Is my subscription recurring?
- What payment methods does Icons8 accept?
- How can I cancel the Face Swapper trial period?
- How can I cancel my subscription?
- Pause: How to put your subscription on hold
- I've paid, but I'm still on a free plan
- My card was not accepted. What should I do?
- I see a red "Failed payment" banner in my account
- How can I change my card details?
- Where can I find my invoice?
- How to update your company info for future invoices
- How to manage your subscription through Stripe customer portal
- What should I do if I've been billed twice?
- Can I get a refund?
- I am on a free plan but I am getting charges on my PayPal
- Having trouble with my Icons8 subscription from the Microsoft Store
- How can I change my billing email or company info?