Eres libre de devolver tu producto dentro del período de devolución de 30 días. Recuerda asegurarte de que el producto que devuelves cumple con los siguientes requisitos:
Debe estar en condiciones nuevas y sin usar.
Debe estar debidamente empaquetado.
No debe haber sido lavado.
No debe haber estado expuesto al humo.
No debe tener olores fuertes.
No debe tener pelos de animales.
El empaque original del producto debe estar incluido.
Cambiar producto, talla o color: Si deseas cambiar tu producto por otra talla, color o estilo, eso se puede hacer fácilmente devolviendo tu pedido siguiendo la guía a continuación, y luego realizando un nuevo pedido posteriormente.
Devolución de 2 o más pedidos separados: Si estás devolviendo varios pedidos diferentes (o parte de pedidos), no es posible devolverlos en el mismo paquete. Esto será rechazado en nuestro almacén y se te devolverá.
Debes empaquetar cada pedido que devuelvas de acuerdo con las pautas a continuación.
Return from EU webshop | ilsejacobsen.com
Return from EU webshop | ilsejacobsen.com
Tarifa de devolución: 7 EUR.
Pedidos realizados en Europa en ilsejacobsen.com con número de pedido que comienza con EU-
Cómo devolver:
1. Rellena el formulario de devolución incluido en tu pedido cuando lo recibiste.
2. Empaqueta los artículos que deseas devolver de manera segura e incluye el formulario de devolución rellenado dentro del paquete con los productos que estás devolviendo.
3. Adjunta la etiqueta de envío prepagada incluida de manera visible en el exterior del paquete. (Si hay una etiqueta antigua en el paquete, debes cubrirla para que no sea visible)
4. Obtén un recibo cuando entregues el paquete. (Este es tu comprobante de devolución si un paquete se pierde durante el envío.)
Cuando tu paquete de devolución haya sido recibido y procesado, se deducirá la tarifa de devolución de 7 EUR y el monto restante de tu pedido será reembolsado al mismo método de pago que utilizaste para realizar tu pedido. Todo el proceso tarda de 5 a 10 días hábiles.
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Return from DE webshop | ilsejacobsen.de
Return from DE webshop | ilsejacobsen.de
Return fee: 7 EUR.
Orders placed in Germany on ilsejacobsen.de with order no. starting with DE-
How to return:
Fill out the return form included in your order when you received it.
Pack the items you wish to return securely and include the filled out return form inside the package with the products you're returning.
Attach the included prepaid shipping label visibly on the outside of the package. (If there's an old label on the package you must cover this so it's not visible)
Get a receipt when you drop off the package. (This is your proof of return if a package gets lost during shipping.)
When your return package has been received and handled, the return fee of 7 EUR. will be deducted and the remaining amount of your order will be refunded to the same method of payment as you purchased your order with. The entire process takes 5-10 business days.
Return from DK webshop | ilsejacobsen.dk
Return from DK webshop | ilsejacobsen.dk
Return fee: 39 DKK
Orders placed in Denmark on ilsejacobsen.dk with order no. starting with DK-
How to return:
Fill out the return form included in your order when you received it.
Pack the items you wish to return securely and include the filled out return form inside the package with the products you're returning.
Attach the included prepaid shipping label visibly on the outside of the package. (If there's an old label on the package you must cover this so it's not visible)
Get a receipt when you drop off the package. (This is your proof of return if a package gets lost during shipping.)
When your return package has been received and handled, the return fee of 39 DKK will be deducted and the remaining amount of your order will be refunded to the same method of payment as you purchased your order with. The entire process takes 5-10 business days.
Return from UK webshop | ilsejacobsen.co.uk
Return from UK webshop | ilsejacobsen.co.uk
Notice: This webshop is temporarily closed.
Return fee: 14 GBP
Orders placed in United Kingdom on ilsejacobsen.co.uk with order no. starting with UK-
How to return:
Webshop is temporarily closed.
Return from SE webshop | ilsejacobsen.se
Return from SE webshop | ilsejacobsen.se
Return fee: 49 SEK
Orders placed in Sweden on ilsejacobsen.se with order no. starting with SE-
How to return:
Fill out the return form included in your order when you received it.
Pack the items you wish to return securely and include the filled out return form inside the package with the products you're returning.
Attach the included prepaid shipping label visibly on the outside of the package. (If there's an old label on the package you must cover this so it's not visible)
Get a receipt when you drop off the package. (This is your proof of return if a package gets lost during shipping.)
When your return package has been received and handled, the return fee of 49 SEK will be deducted and the remaining amount of your order will be refunded to the same method of payment as you purchased your order with. The entire process takes 5-10 business days.
Return from NO webshop | ilsejacobsen.no
Return from NO webshop | ilsejacobsen.no
Return fee: 90 NOK
Orders placed in Norway on ilsejacobsen.no with order no. starting with NO-
How to return:
Contact our Customer Care via email on webstore@ilsejacobsen.com and request a return label and a proforma invoice. Remember to specify exactly what item(s) you are returning (style, color, size) and the reason code. (The reason code can be found in the included return guide within your order.)
Print the return label when you receive it on email, and attach it securely on the outside of the package.
Fill out the return form included in your order when you received it.
Pack the items you wish to return securely and include the filled out return form inside the package with the products you're returning.
Print the return label when you receive it on email, and attach it securely on the outside of the package.
Deliver the package to your nearest DHL Express Parcel Shop. (Please note that it must be an EXPRESS parcel shop.)
Get a receipt when you drop off the package. (This is your proof of return if a package gets lost during shipping.)
When your return package has been received and handled, the return fee of 90 NOK will be deducted and the remaining amount of your order will be refunded to the same method of payment as you purchased your order with. The entire process takes 8-12 business days.
Aviso: El incumplimiento de las directrices de devolución anteriores resultará en que tu paquete de devolución sea rechazado en nuestro almacén y te sea devuelto, y el proceso comenzará de nuevo, siendo tú responsable de los costos de envío.