Vous êtes libre de retourner votre produit dans la fenêtre de retour de 30 jours. N'oubliez pas de vous assurer que le produit que vous retournez répond aux exigences suivantes:
Doit être en état neuf et non utilisé.
Doit être correctement emballé.
Ne doit pas avoir été lavé.
Ne doit pas avoir été exposé à la fumée.
Ne doit pas avoir de fortes odeurs.
Ne doit pas avoir de poils d'animaux.
L'emballage d'origine du produit doit être inclus.
Échanger un produit, une taille ou une couleur : Si vous souhaitez échanger votre produit contre une autre taille, couleur ou style, vous pouvez facilement le faire en retournant votre commande selon le guide ci-dessous, puis en passant une nouvelle commande par la suite.
Retour de 2 commandes ou plus séparées : Si vous retournez plusieurs commandes différentes (ou une partie de commandes), il n'est en aucun cas possible de les retourner dans le même paquet. Cela sera refusé à notre entrepôt et vous sera renvoyé.
Vous devez emballer chaque commande que vous retournez conformément aux directives ci-dessous..
Return from EU webshop | ilsejacobsen.com
Return from EU webshop | ilsejacobsen.com
Return fee: 7 EUR.
Orders placed in Europe on ilsejacobsen.com with order no. starting with EU-
How to return:
Remplissez le formulaire de retour inclus dans votre commande lorsque vous l'avez reçue.
Emballez les articles que vous souhaitez retourner en toute sécurité et incluez le formulaire de retour rempli à l'intérieur du colis avec les produits que vous retournez.
Collez l'étiquette d'expédition prépayée incluse de manière visible à l'extérieur du colis. (S'il y a une ancienne étiquette sur le colis, vous devez la couvrir pour qu'elle ne soit pas visible)
Obtenez un reçu lorsque vous déposez le colis. (Ceci est votre preuve de retour si un colis est perdu pendant l'expédition.)
Lorsque votre colis de retour a été reçu et traité, les frais de retour de 7 EUR seront déduits et le montant restant de votre commande sera remboursé par le même moyen de paiement que celui utilisé pour votre achat. L'ensemble du processus prend 5 à 10 jours ouvrables.
Return from DE webshop | ilsejacobsen.de
Return from DE webshop | ilsejacobsen.de
Return fee: 7 EUR.
Orders placed in Germany on ilsejacobsen.de with order no. starting with DE-
How to return:
Fill out the return form included in your order when you received it.
Pack the items you wish to return securely and include the filled out return form inside the package with the products you're returning.
Attach the included prepaid shipping label visibly on the outside of the package. (If there's an old label on the package you must cover this so it's not visible)
Get a receipt when you drop off the package. (This is your proof of return if a package gets lost during shipping.)
When your return package has been received and handled, the return fee of 7 EUR. will be deducted and the remaining amount of your order will be refunded to the same method of payment as you purchased your order with. The entire process takes 5-10 business days.
Return from DK webshop | ilsejacobsen.dk
Return from DK webshop | ilsejacobsen.dk
Return fee: 39 DKK
Orders placed in Denmark on ilsejacobsen.dk with order no. starting with DK-
How to return:
Fill out the return form included in your order when you received it.
Pack the items you wish to return securely and include the filled out return form inside the package with the products you're returning.
Attach the included prepaid shipping label visibly on the outside of the package. (If there's an old label on the package you must cover this so it's not visible)
Get a receipt when you drop off the package. (This is your proof of return if a package gets lost during shipping.)
When your return package has been received and handled, the return fee of 39 DKK will be deducted and the remaining amount of your order will be refunded to the same method of payment as you purchased your order with. The entire process takes 5-10 business days.
Return from UK webshop | ilsejacobsen.co.uk
Return from UK webshop | ilsejacobsen.co.uk
Notice: This webshop is temporarily closed.
Return fee: 14 GBP
Orders placed in United Kingdom on ilsejacobsen.co.uk with order no. starting with UK-
How to return:
Webshop is temporarily closed.
Return from SE webshop | ilsejacobsen.se
Return from SE webshop | ilsejacobsen.se
Return fee: 49 SEK
Orders placed in Sweden on ilsejacobsen.se with order no. starting with SE-
How to return:
Fill out the return form included in your order when you received it.
Pack the items you wish to return securely and include the filled out return form inside the package with the products you're returning.
Attach the included prepaid shipping label visibly on the outside of the package. (If there's an old label on the package you must cover this so it's not visible)
Get a receipt when you drop off the package. (This is your proof of return if a package gets lost during shipping.)
When your return package has been received and handled, the return fee of 49 SEK will be deducted and the remaining amount of your order will be refunded to the same method of payment as you purchased your order with. The entire process takes 5-10 business days.
Return from NO webshop | ilsejacobsen.no
Return from NO webshop | ilsejacobsen.no
Return fee: 90 NOK
Orders placed in Norway on ilsejacobsen.no with order no. starting with NO-
How to return:
Contact our Customer Care via email on webstore@ilsejacobsen.com and request a return label and a proforma invoice. Remember to specify exactly what item(s) you are returning (style, color, size) and the reason code. (The reason code can be found in the included return guide within your order.)
Print the return label when you receive it on email, and attach it securely on the outside of the package.
Fill out the return form included in your order when you received it.
Pack the items you wish to return securely and include the filled out return form inside the package with the products you're returning.
Print the return label when you receive it on email, and attach it securely on the outside of the package.
Deliver the package to your nearest DHL Express Parcel Shop. (Please note that it must be an EXPRESS parcel shop.)
Get a receipt when you drop off the package. (This is your proof of return if a package gets lost during shipping.)
When your return package has been received and handled, the return fee of 90 NOK will be deducted and the remaining amount of your order will be refunded to the same method of payment as you purchased your order with. The entire process takes 8-12 business days.
Avis: Le non-respect des consignes de retour ci-dessus entraînera le refus de votre colis de retour à notre entrepôt et son renvoi à vous, et le processus recommencera avec vous étant responsable des frais d'expédition.