In order for the Immersion app to get up and running, the app needs to have access to your heart-rate data on your iPhone. If you have paired your device, but are receiving a message about not having heart-rate or healthkit permissions enabled, go to your Health app on your iPhone and adjust the settings.
Here's how to do it:
In order for your Apple Watch to continuously send data to the immersion platform, its display must be set to "Always on". In order to to do this head to Settings ->
Having trouble pairing your smartwatch to the app? Head to this article.
Having trouble pairing your fitness device to the app? Head to this article.
Still having trouble? We’re here to help! If you are a current customer or free trial holder, please contact your Customer Success representative. Otherwise, please email us at support@getimmersion.com, or visit www.getimmersion.com and send a note to our chatbot! We’ll get back to you quickly!