If your original video is a YouTube video, it's most likely that when you submitted the YouTube video to our server, YouTube is still processing HD (which may take several hours). That's why we can't generate HD clips. Before you submit the video, you need to make sure your original video’s HD is fully processed.
To see if your video has finished processing in higher qualities, check the video’s watch page.
Open your video’s watch page.
In the video player, select Settings.
Click Quality.
If you still have trouble, please reach out to us in Discord so that we can help you out! Paid users can reach out to us through Intercom on your dashboard page.