You’ll typically do two things: import the support items you use, then name them into appointment types (the labels you’ll see when rostering NDIS services or assigning to task).
Where to find it
Go to Settings → NDIS.
Inside NDIS settings, you’ll mainly use these two areas:
Price Book Import: brings NDIS support items (and rates) into your organisation.
Price Book Names: manages your NDIS Appointment Types (the named options used on shifts).
Step 1: Import NDIS support items (Price Book Import)
In Price Book Import, you’ll choose the official NDIS price book, then select the items you want available in Imploy.
Start by selecting:
Price Book (the dataset you’re importing from)
Location (e.g., state/territory, Remote, Very Remote)
Location matters because many NDIS rates differ by region. Once both are selected, you can browse and search the list.
From there, use the search box to find items by support item name or support item number, tick the items you want, then click Import Selected. Imploy will import the selected support items into your organisation’s NDIS price list.
A couple of things you’ll notice while importing:
Items that have already been imported for that same Price Book + Location won’t keep showing up for re-import, helping prevent duplicates.
Some price books may contain multiple rows that effectively represent the same support item number; Imploy focuses on importing the item number cleanly so it can be referenced consistently.
Step 2: Name imported items (create NDIS Types)
Immediately after importing, Imploy takes you to the naming step (you’ll see a screen like “Name Imported Items”).
This step is where “import” becomes “usable in day-to-day allocations”.
For each imported support item, you’ll set a Type Name. This is the label your team will choose on shifts (for example: “Community Access”, “Assistance with Self-Care”, or “Weekday Support”).
Once you’re happy with the names, click Create Appointment Types. Imploy will create types that are linked to the imported NDIS support items behind the scenes.
If you imported something you don’t want to turn into an appointment type right now, you can Exclude it from the naming list.
Important naming behaviour to be aware of: if you use an appointment type name that already exists, Imploy will update/replace the existing appointment type to point to the newly selected support item. This can be useful when you’re refreshing mappings over time, but it’s also a reason to keep naming consistent.
Naming items later (Price Book Names)
If you don’t finish naming immediately, or you want to tidy things later, go to Settings → NDIS → Price Book Names.
This page shows your NDIS Types and what each one is linked to (support item number and name). From here you can:
Add a new type manually and link it to an imported support item.
Edit a type to change the name or switch the linked NDIS support item.
Set GST behaviour on an appointment type (so billing aligns with how that service should be treated).
Delete a type if you no longer want it used on the roster.
This is the best place to keep your appointment types clean, consistent, and aligned with how your organisation labels services internally.
Common issues & quick checks
If you can’t find the item you want to import, double-check you selected the correct Price Book and Location, then try searching by support item number.
If your roster appointment types don’t look right, update them in Price Book Names (you can rename them and re-link them without needing to redo everything from scratch).