Pricing & Subscriptions: Frequently Asked Questions

Imploy is a SaaS (Software as a Service) platform with pricing typically based on the number of active staff seats in your organization. We offer different tiers (Starter, Premium, and Enterprise) so you only pay for the features your business actually needs.

Yes. While we offer monthly flexibility, choosing Annual Billing typically provides a 10-20% discount compared to the month-to-month rate.

For larger organizations requiring data migration (importing clients/staff from another system) or custom "white-glove" training, a one-time implementation fee may apply. Contact our sales team for a custom quote.

Yes. Our Starter Plan is free forever, with:

It’s ideal for small teams or new providers who want to get their home care business up and running without upfront costs.

Yes! We offer a 7-day free trial with full access to every feature.
Explore the entire platform, test your workflows, and see how Imploy fits your business, no credit card required.

Imploy uses pro-rated billing. If you add a staff member halfway through your billing cycle, you will only be charged for the remaining days of that month on your next invoice.

Imploy offers a Free Forever plan for teams of up to 5 users. If your company grows beyond this limit (for example, if you need to add a 6th or 7th user), your entire organization must upgrade to a paid plan. You cannot pay for the additional users while keeping the original 5 users on the free tier.

Yes! If you’re on the Premium Plan and have 25 or more user, you’ll receive:

We’ll make sure your entire team knows exactly how to use Imploy from day one at no extra cost.

Absolutely! Every plan includes access to demo calls, chat support and step-by-step walk-through guides to help you get started quickly.

Your subscription will automatically be downgraded to a FREE plan for upto 5 users. If you have more than 5 users, you can only access your first 5 added users. However, you can have unlimited clients.

Billing is done by one user (the account owner) on behalf of the entire company. You choose either a monthly plan ($19/user/month) or a yearly plan ($17/user/month, billed as $204/user/year).

Your billing cycle starts on the date you sign up. For example, if you sign up on March 20, your billing date is the 20th of every month (monthly) or March 20 every year (yearly).

No, all prices shown are exclusive of taxes.

​Yes. Inactive status is for team members on temporary leave (like holiday or maternity). Because their data are reserved for an immediate return, they are still considered active for billing purposes even though they are hidden from your roster. To stop being charged for a user, you must Archive them instead.

Yes, administrators and managers are counted as paid users and require a license. Your selected subscription plan applies to all users across the entire account to ensure everyone has access to the same features.

On a monthly plan, the new user is charged based on the remaining days in the current cycle, billed at your next billing date.On a yearly plan, the charge for the new user covers the remaining days in your current year and is billed at the end of the month in which they were added. For example, if your yearly cycle runs March 20, 2025 – March 20, 2026 and you add a user on April 1, the charge is processed on April 20, 2025.

Yes. Every user has a 30-day minimum from the date they are added, on both monthly and yearly plans. You will be charged for at least 30 days even if the user is archived before that.

The user is charged for the full billing cycle in which they were active. No credit is issued for monthly plans — billing simply stops at the end of that cycle and the user is not charged in the next one.If the user was added mid-cycle and has not yet reached 30 days by the end of the cycle, the remaining days to reach the 30-day minimum are carried into the next billing cycle and charged then. After that, billing stops.

It depends on how long the user has been active:Under 30 days active — you are charged for the full 30-day minimum only. The remaining prepaid days beyond day 30 are credited to your account balance.
Over 30 days active — the remaining prepaid days in the year are credited to your account balance immediately.

Credits go to your company-level account balance and are automatically applied to your next invoice before any charge is made to your payment method.

You can archive them in the system at any time, but the 30-day minimum billing still applies. On a monthly plan, you will be charged for the full billing cycle. On a yearly plan, you will only be credited for days beyond day 30.

If the user is unarchived within the same billing cycle they were archived in, there is no additional charge — they are already paid up for that cycle. If they are unarchived in a new billing cycle, they are treated as a new add and charged for the remaining days in that new cycle, billed at the next billing date. The 30-day minimum restarts from the unarchive date.

A charge is calculated from the unarchive date to the end of your current year. Your account credit balance is applied first, and only the remainder is charged to your payment method. The 30-day minimum restarts from the unarchive date.

No. When you archived that user, unused days were credited to your account balance. That credit is automatically applied first when you unarchive, reducing or eliminating the new charge.

Your account remains active until the end of your current billing cycle (monthly) or year (yearly). No further subscription charges will occur after that. However, if you added new users during your final cycle, you will receive one last charge at the end of the period to cover the days those new users were active.

Yes. The switch takes effect at your next billing date. Just a quick reminder that we don't provide refunds for the unused days left in your current month, so you can make the most of your existing benefits until the new plan begins.

Yes, but only at your yearly renewal date. You cannot switch mid-year.

If you need a custom quote for an organization with 80+ staff or have specific questions about NDIS compliance, click the Intercom chat bubble in the bottom right corner or email us at support@imploy.com.au.