On Desktop
Click on Self Service
Click on Transfer card
Authenticate User
Before you can make any actions the user will need to be authenticated.
Click on Send/Resend OTP.
An SMS will be sent to the user logged in on the portal with 4 digit OTP insert this OTP in the OTP bar.
Click on Verify and Finish.
Process Transfer
Step 1: Ensure the “new” card is registered
Step 2: Enter the “old” card number and click on “Next”.
Step 3: Enter the “new” card number and the “Date of Birth” and click on “Transfer Card”.
Note that not all users have permission to do a transfer card, if you do not have access please contact the store owner or manager to perform this action.
Hint: The old card number can be obtained at Maintain Cardholder, type in the cardholder’s cell phone number, and the customer’s details will appear, including the old card number.
Security tip: Do not transfer any card unless you are sure that it is the same person. Additionally, verify that the registration details for both the old and new cards are accurate to prevent mismatches during the transfer.
Understanding the 'Card Has Been Transferred' Message and Next Steps
When using the Infinity Rewards loyalty card, you may encounter a message stating that the "card has been transferred." This section explains what this message means and provides guidance on the actions you should take.
What Does the 'Card Has Been Transferred' Message Mean?
The "card has been transferred" message indicates that the original loyalty card has been replaced by a new card. This transfer process ensures that the balance and rewards from the original card are moved to the new card. Once the transfer is complete, the original card becomes inactive and can no longer be used for transactions.
What Actions Should Be Taken?
1. Use the New Card
After receiving the "card has been transferred" message, locate the new loyalty card that has been activated. Use this card for all future scans and transactions. The original card is no longer valid and should be discarded.
2. If You Cannot Find the New Card
If you are unable to locate or access the new card, follow these steps:
Register a new loyalty card using the Infinity Rewards app.
Perform a transfer within the app to move the balance and rewards from the inactive card to the newly registered card.
Additional Tips for Managing Loyalty Cards
Always keep your loyalty card information updated in the Infinity Rewards app to avoid issues with transfers or replacements.
If you encounter any difficulties during the transfer process, consult the app's help section or contact customer support for assistance. By following these steps, you can ensure uninterrupted access to your rewards and a seamless experience with your Infinity Rewards loyalty card.
On Partner App
Click on ≡ button
Click on Transfer card.
Type in the old card number
Type in the new card number