Partner FAQ
How to track my card order?
How do I register a loyalty card?
How can I increase customer's redeem limit
How do I update customer's details?
How do I process a card transfer?
How to find a customers transaction history?
How to block a card?
How do I issue rewards when the customer did not bring his/her loyalty card?
What is the maximum amount that can be redeemed on a loyalty card?
How can I link cards to one master card?
How do I handle a Refund?
How to load funds on Loyalty
How do the Suspended Cards work?
How can I update my details?
How to load bulk funds on Loyalty
How to Increase a Customer's Daily Swipe Frequency
How do I look up a customer's profile?
Cashier Training: "Save" your Change
How do I set up a department incentive?
How to setup a card classification
I can't remember my password, what now?
How to check cashback rewards earned on a specific transaction?
Why didn’t all my customers receive an SMS?
I’m unable to log onto Infinity’s website?
What cardholder security measurements are in place?
What must I do when the Infinity Kiosk is not working?
Will customers still receive CashBack when Infinity’s system is offline?
How long does it take before the Cashback/Gift load is loaded onto the loyalty card?
How to release Excessive Purchase Value Transactions
How to reset my password
I forgot my username
How to unblock a loyalty card
We received our replacement device. What now?
How to Opt a customer out from Marketing SMS's
How to set up a double & multiply basket size incentive
How to Setup a Birthday SMS
How can I order Loyalty Cards for my store?
Can I give different rewards to different customers?
How do I set up a product incentive?
How do I set up a discount to cardholder only promotion?
How do I set up a basket size promotion?
How do I send a marketing SMS?
How to Measure Inactive Cardholders Marketing SMS
How to setup a double & multiply product incentve
Can I set up a competition for my store?
How to set up a Community Project?