Partner FAQ
By Candice1 author55 articles
- How do I register a loyalty card?
- How can I increase customer's redeem limit
- How do I update customer's details?
- How do I process a card transfer?
- How to find a customers transaction history?
- How to block a card?
- How do I issue rewards when the customer did not bring his/her loyalty card?
- What is the maximum amount that can be redeemed on a loyalty card?
- How can I link cards to one master card?
- How do I handle a Refund?
- How to load funds on Loyalty
- How do the Suspended Cards work?
- How can I update my details?
- How to load bulk funds on Loyalty
- How to Increase a Customer's Daily Swipe Frequency
- How do I look up a customer's profile?
- How to setup a card classification
- Cashier Training: "Save" your Change
- How do I set up a department incentive?
- I can't remember my password, what now?
- How to check cashback rewards earned on a specific transaction?
- Why didn’t all my customers receive an SMS?
- I’m unable to log onto Infinity’s website?
- What cardholder security measurements are in place?
- What must I do when the Infinity Kiosk is not working?
- Will customers still receive CashBack when Infinity’s system is offline?
- How long does it take before the Cashback/Gift load is loaded onto the loyalty card?
- How to release Excessive Purchase Value Transactions
- How to reset my password
- I forgot my username
- How to unblock a loyalty card
- We received our replacement device. What now?
- How to update fuel pricing?
- How to manage my attendants on BBsoft
- How to Opt a customer out from Marketing SMS's
- How to set up a double & multiply basket size incentive
- How to Setup a Birthday SMS
- How can I order Loyalty Cards for my store?
- Can I give different rewards to different customers?
- How do I set up a product incentive?
- How do I set up a discount to cardholder only promotion?
- How do I set up a basket size promotion?
- How do I send a marketing SMS?
- How to Measure Inactive Cardholders Marketing SMS
- How to setup a double & multiply product incentve
- Can I set up a competition for my store?
- How to set up a Community Project?