At store level
Click on Self-Service.
Click on Maintain Cardholder.
Type in the person’s
a) card number (remove the first 0),
b) date of birth or,
c) cell phone nr. (replace the 0 with 27 in the beginning)
Click on the pencil icon to change customer details.
Click on 'Authenticate User with OTP to Apply Changes'
Click on 'Send/ Resent OTP'
Enter the OTP that you just received in the 'OTP' section
Click on 'Verify And Finish'
Once your user has been authenticated you can go ahead and update the customer's personal information and click on 'Apply Changes'