To block a loyalty card follow the below steps;
Click on Self Service
Click on Quick Registration
Enter the card number
Click Next
Click on the pencil icon
Authenticate User
Before you can make any updates the user will need to be authenticated.
Click on Send/Resend OTP.
An SMS will be sent to the user logged in on the portal with 4 digit OTP insert this OTP in the OTP bar.
Click on Verify and Finish.
On the left hand side under Block Card make the status Blocked.
Click On Apply Changes
Hint: Make sure to add a note on the comments section with a reason why the card was blocked. Once a card is blocked a written request should be sent to support to unblock the card again.