To track a specific Marketing SMS campaign follow the below steps;
Click on Self Service.
Click on Marketing SMS.
Click on Marketing.
Click on the pencil on the specific SMS you want to track the results for.
On the left hand side of the screen, you can view the SMS results.
a) Candidates - refers to the number of candidates populated by the system.
b) SMS Delivered - refers to the SMS's that was successfully delivered.
c) Awaiting Response - refers to the number of candidates we are still pending response for the candidate's network provider.
d) Unsubscribed - refers to the number of candidates who have unsubscribed from this specific SMS.
e) Undelivered - refers to the number of candidates where the SMS was unsuccessful, This can be caused by network, or the candidate's number is not connected.
f) Queue Pending - refers to the number of candidates still pending in the SMS queue.