The Suspended Cards functionality will replace the previously known Out of norm reports. This new functionality is an enhanced security feature that will proactively identify and suspend any abnormal loyalty transactions.

Once a cardholder has exceeded the parameters set in place the cardholder’s transaction will be suspended until it has been released by the store.

Please watch the training video to familiarise yourself with the new functionality. You are welcome to contact support@infinityrewards.co.za for assistance.

where you can perform your investigation by using the click-through facility to view the cardholders’ historic transactions, balances, etc & suspended transactions that have not been allocated with rewards.

Q: Who will be responsible to release/Block suspended Cards:

Owner/Manager at the Store with access to Self Service – Suspended Cards

Q: How will I know if a cardholder’s card is suspended:

A daily email report will be sent to notify the store. The Cardholder will not be able to redeem/use the CashBack on the card as a method of payment.

Q: What about my regular cardholders who transact more than the transacting limits:

Once they appear on the suspended list and have been released for all future transactions, their card will not be suspended again.

Cardholder limits can be individually set in Self Service – Card Specific.

Q: I do not know the cardholder whose card got suspended

The cardholder’s transaction history can be reviewed and based n the store’s discrepancy the card can be released and monitored for future suspended transactions.

Q: Will this aggravate my cardholders

No, A cardholder will not be aware of the suspended card status up until he wants to redeem the CashBack, Stores that regularly action their Suspended Cards will not have these errors.